ICT Support Specialist

1 mese fa

Pistoia, Toscana, Italia Hitachi Rail S.p.A. A tempo pieno

About the Role

Hitachi Rail is seeking a highly motivated and enthusiastic IT Service Desk and End User Computing Engineer to join our team. As a key member of our IT department, you will be responsible for providing exceptional support to our users, ensuring the smooth operation of our IT infrastructure, and contributing to the delivery of our business objectives.

Key Responsibilities

  • Manage incidents and requests in a timely and efficient manner
  • Provide support to the business for demand and capacity planning
  • Collaborate with the Infrastructure and Operation team to ensure seamless IT service delivery
  • Apply IT standards and best practices to ensure compliance and quality
  • Support Cyber Security initiatives and daily operations
  • Provide direct support to End Users or through the Outsourcer team

Requirements

Hard Skills

  • Experience in supporting users in Microsoft client/server environments
  • Basic knowledge of main Microsoft on-premise server technologies (SharePoint, IIS, Active Directory, Certification Authority)
  • Good knowledge of Office 365 suite (Outlook, SharePoint, Teams, and OneDrive)
  • Good knowledge of computer roll-out and related software installation
  • Basic knowledge of Microsoft MECM (creating software distribution packages)
  • Basic knowledge of Microsoft Active Directory management (account provisioning, group membership, policy management)
  • Basic knowledge of DNS and DHCP
  • Basic knowledge of network devices setup
  • Basic knowledge of video devices with Cisco technology
  • Medium knowledge of MDM systems (AirWatch/Workspace ONE)
  • Advanced knowledge and experience in the use of ticketing systems (ServiceNow)
  • Basic knowledge of VPN and Proxy solutions
  • Advanced troubleshooting capability

Soft Skills

  • Good communication and interpersonal skills
  • Autonomy in taking charge and delivery of macro and micro activities (simple administrative tasks and projects)
  • Availability for business trips and extra hours
  • Good knowledge of English language (at least B1)

Language

Fluent knowledge of English (written & spoken) at least level B1.

Hitachi Rail is an Equal Opportunities Employer

We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment.

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