Field Service Engineer

2 settimane fa

Segrate, Lombardia, Italia Bio-Rad A tempo pieno

As a Field Service Engineer, you will be responsible for attending customer sites throughout Southern Italy to install, service, and repair our instruments in accordance with SOPs and Health & Safety regulations.

Your role is essential in ensuring our customers receive the best possible support, as well as product training and escalation of more complex issues.

This will be a field-based role, and we are looking for someone who is happy to travel around Southern Italy and further afield on occasion.

Key Responsibilities:

  • Installing, maintaining, diagnosing, and emergency repairs of Bio-Rad equipment at customer sites
  • Maximizing equipment performance and customer satisfaction in accordance with Bio-Rad guidelines
  • Working with the sales and wider customer support team to keep up to date with workloads and business requirements
  • Providing training to customers and staying up to date on our product offerings

Requirements:

  • At least 2 years' experience in a Field Service Engineering role (IVD company, healthcare industry, hospitals laboratory, CoreLab, medical devices market)
  • Customer-facing experience
  • Excellent time management experience
  • Fluent in Italian and working-level English
  • IT and networking knowledge
  • Up-to-date computer knowledge, including MS Office
  • Full driving license

About Bio-Rad:

For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare.

As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products.

We help people everywhere live longer, healthier lives.

Recently voted a Best Place to Work, Bio-Rad offers a unique employee experience with collaborative teams that span the globe.

Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

Benefits:

  • Life and accident insurance
  • Private Health Care Services
  • Employment Pension Plan
  • Competitive salary
  • Annual bonus
  • Annual salary review
  • Marriage and childbirth impact in insurances
  • Loyalty award
  • Employee Referral Program with remarkable referral bonus
  • Company car with private usage under company global and local policies
  • Free on-site parking

EEO Statement:

Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds.

Veterans, people with disabilities, and people of all races, ethnicities, genders, ages, and orientations are encouraged to apply.

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