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Associate Engineer
2 mesi fa
About Jma Wireless
Jma Wireless is a leading provider of 5G solutions for organizations with critical connectivity demands. Our global tech centers are driving innovation in connectivity for major industries, including mobile carriers, stadiums, universities, healthcare facilities, and transit centers.
Job Summary
We are seeking an Associate Engineer - Technical Support Specialist to join our team in Bologna, Italy. The successful candidate will be responsible for field implementation and remote post-sale technical support for our DAS systems.
Key Responsibilities
- Learn and understand the main functionalities of our DAS systems to provide effective on-site commissioning and generate activity reports for customers and internal use.
- Provide remote and on-site support to customers during monitoring and troubleshooting of our DAS equipment platforms.
- Collaborate with cross-functional teams to address customer issues and questions, ensuring customer satisfaction.
- Support testing and MOP validation on internal test benches.
Requirements
- Bachelor's or Master's degree in electronic, telecommunication, or IT engineering.
- Fundamental understanding of main cellular technology standards, including 5G, 4G, 3G, and 2G.
- Experience with Linux, Windows Operating Systems, and Networking.
- Fluent Italian and good English knowledge (at least B2).
- Availability to travel locally and internationally (up to 50% of the time).
- Knowledge of principal measurement tools (e.g., spectrum analyzer, optical power meter) is a plus.
Equal Opportunities Employer
Jma Wireless is an equal opportunities employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, or other applicable protected characteristics.