Night Butler

4 settimane fa

Roma, Lazio, Italia Marriott International, Inc A tempo pieno

Job Summary

As a Night Butler at Marriott International, Inc, you will be responsible for providing exceptional service to our guests during their stay. This role requires a high level of discretion, attention to detail, and the ability to work independently in a fast-paced environment.

Key Responsibilities

  • Greet guests upon arrival and provide a warm welcome
  • Respond to guest requests for special arrangements or services
  • Assist guests with unique needs and follow up to ensure satisfaction
  • Provide information to guests about the property and surrounding area amenities
  • Answer and process all guest calls, messages, and requests
  • Inspect guest rooms after being cleaned to ensure quality standards
  • Verify room status and update status of departing guest rooms
  • Assist Housekeeping management in managing daily activities
  • Document and resolve issues with discrepant rooms with the Front Desk
  • Prepare and communicate changes in assignment sheets/work boards
  • Communicate issues to next shift
  • Complete required paperwork
  • Assist management in hiring, training, scheduling, evaluating, counseling, and motivating and coaching employees
  • Follow all company and safety and security policies and procedures

Requirements
  • High school diploma or equivalent
  • At least 1 year of related work experience
  • At least 1 year of supervisory experience

About Us
Marriott International, Inc is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Join us in delivering the excitement, timeless glamour, and heritage of the Bulgari brand.

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