Senior Client Experience Manager

5 giorni fa


Trieste, Friuli Venezia Giulia, Italia Maison Valentino A tempo pieno
About Maison Valentino
Maison Valentino is a luxury brand that combines business and creativity to thrive in an inclusive community. Our company values colleagues who contribute to our success with their skills and behaviors.

Job Summary
We are seeking a highly motivated Client Advisor with a strong passion for creating exclusive customer experiences. As a Client Advisor, you will master the client journey, create customer emotion and desire, and deliver exceptional service in every phase of the sales process.

About the Role
This role involves engaging existing and prospect clients, focusing on development and retention of existing clients, recruitment of new and potential ones, and actively participating in sales routines. You will also deal with sales and after-sales activities, maintain product stock, and ensure visual display guidelines are followed.

Key Responsibilities
* Master the client journey and create customer emotion and desire
* Engage existing and prospect clients as per weekly plan defined by store management
* Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell)
* Focus on development and retention of existing clients, recruitment of new and potential ones
* Deal with all sales and after-sales activities (boutique returns, end of season, customer returns, repairs, complaints)
* Ensure product good maintenance, replenishment on the floor
* Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales
* Respect administration and operations procedures
* Liaise with the in-store visual to follow display guidelines; verifies and reports all relevant information to store management

Requirements
* Strong retail experience, preferably in a luxury brand
* Excellent interpersonal and effective communication skills
* Fluency in Italian and English is essential, a third language is preferred
* Be a team player with a pro-active attitude
* High fashion knowledge
* Ability to adapt to changing needs of the company as necessary
* Must have client network in luxury environment

What We Offer
We offer a competitive salary range of €45,000 - €55,000 per year, depending on experience, as well as benefits such as a comprehensive training program, opportunities for career growth, and a dynamic work environment. The estimated salary for this role is approximately €48,750 per year, based on the location and industry standards.
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