Customer Service Representative

1 mese fa


Ravenna, Emilia-Romagna, Italia Choiceone Bank, Choiceone Financial Services, Inc. A tempo pieno
Job Summary

The Customer Service Representative will play a vital role in delivering exceptional customer experiences at ChoiceOne Bank. As a key member of our team, you will be responsible for handling banking transactions accurately and efficiently, providing World Class Customer Service, and contributing to the growth of our bank.

Key Responsibilities
  • Accurately and confidentially handle banking transactions
  • Advance funds from credit cards and other accounts
  • Perform miscellaneous duties, including night deposits, ATM balancing, and supplies
  • Assist with training of new teller staff
  • Familiarize with and comply with the provisions of the Bank Secrecy Act, FACTA, and USA PATRIOT Act
  • Complete all required reports related to those acts
Requirements
  • Minimum of 6 months cash handling experience
  • Strong Customer Service Skills
  • Ability to work well in a team environment
  • Problem-solving skills
  • Ability to follow policies and procedures
  • Strong listening and verbal communication skills
  • Detail-oriented and organized
  • Ability to multitask
  • High School diploma or GED
  • Vault and ATM Certified within 12 months
  • Meeting and exceeding teller sales/referral goals
What We Offer

ChoiceOne Bank offers a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package.



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