Dining Services Manager
1 mese fa
Head Waiter Job Description
Casa Cipriani Milano is seeking a professional to embody the authentic Cipriani welcome, with its simple yet refined elegance. As a key member of our team, you will provide exceptional service to our guests, ensuring a memorable experience.
Responsibilities
Deliver cordial, courteous, and efficient service to all guests.
Take orders and serve food and beverages in a timely, enthusiastic, and professional manner.
Lead the team in managing service standards.
Listen and respond to guest inquiries using a positive and clear voice and professional body language.
Maintain a thorough knowledge of the menu and offer suggestions based on guest preferences.
Ensure a clean dining area.
Anticipate and meet guest needs before they are requested.
Clean tables and/or counters after guests have finished dining.
Follow schedules and attendance procedures.
Be able to assess guest satisfaction and manage any issues that may arise, informing a Manager/Supervisor of the problem and its resolution.
Benefits
Contract in accordance with the Tourism Industry Collective Bargaining Agreement.
Team-building and training activities.
Opportunities for international experiences.
Staff meal.
Career growth within the Company.
Requirements
At least 3 years of experience in the same role in a luxury setting.
Excellent communication and teamwork skills.
Attention to detail and high service standards.
Prior experience abroad in the same role is preferred.
Excellent knowledge of the Italian language.
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