Customer Service Account Specialist

4 settimane fa

Bardi, Emilia-Romagna, Italia Bakelite A tempo pieno
Customer Service Account Specialist

The Customer Service Account Specialist plays a vital role in ensuring customer loyalty by effectively managing the order process. This position serves as the prime contact for order-related activities, interacting with multiple departments across the organization to achieve optimal customer satisfaction.

Key Responsibilities:
  • Manage the order management process, including serving as the prime contact for order-related activities.
  • Build and maintain business relationships with customers through multiple communication channels.
  • Work with associates within the department and across the organization to achieve optimal customer satisfaction.
  • Input new order requests and manage modifications and cancellations for both manual and electronic orders communications.
  • Coordinate with plants to support on-time order shipment and manage order issues to ensure they are clear for shipment.
  • Facilitate new business approvals and set up and maintain accurate customer address, contact information, and customer-specific requirements.
  • Ensure appropriate delegation of authority is documented and followed, and perform all duties in compliance with company policies and procedures.
  • Facilitate actions between multiple departments to meet customer-specific needs.
  • Inform sales representatives of current customer activity and order statuses as appropriate.
  • Work in partnership with the credit department and plants to ensure orders are invoiced and processed in a timely manner.
  • Responsible for accurate customer address and contact information, as well as keeping customer-specific requirements files updated.
  • Communicate proactively with customers on requirements, order status, forecast, open complaints, etc. to ensure customer satisfaction.
  • Cross-train and provide backup for other customer service team associates as required.
  • Manage customer invoice process, as needed.
  • Participate in both internal and external order management audits.
Qualifications:
  • Bachelor's degree or equivalent combination of education and experience.
  • Strong oral and written communication skills.
  • Ability to work effectively in a fast-paced, international, multicultural environment.
  • Must possess strong organization skills, be very detail-oriented, and have the ability to adapt to changing priorities.
  • Customer-oriented mindset.
  • Ability to work well with others to accomplish common goals.
  • Experience working with Microsoft Excel and Word.

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