Guest Relation Suite Ambassador
4 settimane fa
Job Title: Guest Relation Suite Ambassador
The Guest Relation Suite Ambassador is dedicated to delivering exceptional service to our Anantara suites guests, ensuring a seamless and personalized experience from pre-arrival to post-departure.
Key Responsibilities:
- Ensure all suites and guest areas are properly cleaned and maintained at all times, adhering to hotel standards.
- Communicate guest requests, preferences, and information to relevant departments.
- Be knowledgeable about hotel features and surroundings.
- Provide friendly and educated assistance to guests.
- Anticipate and meet guest needs, demonstrating exceptional attention to detail.
- Build rapport with guests, maintaining interaction to facilitate guest recognition and obtain specific needs, likes, and dislikes.
- Ensure Anantara Brand Standards are upheld, along with etiquette and procedures listed by LQA standards.
- Create "wow moments" throughout the guest's stay.
- Report for duty punctually, wearing the proper uniform and name tag.
- Maintain a high level of personal appearance and self-hygiene.
- Ensure a full and complete shift handover and maintain high-level communication and feedback among team members.
- Liaise and attune with Housekeeping and Front of House teams.
- Set up suites according to guest history, requests, and specific amenities.
- Work any shift assigned by Head of Department.
- Assist and support Butler team for potential assistance with luggage and shoe treatments.
Requirements:
- High school diploma or similar.
- Italian proficient/English B2-level or above.
- Previous hotel work experience or similar.
- Knowledge of service skills.
- Fine eye for detail.
- Able to work under pressure and follow directions.
Benefits:
- Ticket Restaurant.
- Discounts on accommodation across all Minor Hotel brands.
- Discount when visiting any of our restaurants, cafes, and bars.
- Career progression.
- Reward and Recognition programs.
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