Debt Collection Specialist

19 ore fa

San Vito al Tagliamento, Friuli Venezia Giulia, Italia Shell A tempo pieno
Job Description

Shell is seeking a highly skilled and motivated individual to join our team as a Debt Collection Specialist. This role is responsible for delivering operational excellence in debt collection and recovery activities within assigned portfolios.

Key Responsibilities
  • Lead debt collection performance and drive improvements through transparent overdue management KPIs, including Overdues, DSO, and OLI for assigned portfolio.
  • Provide support and inputs to formulate debt collection strategies based on business risk appetite to Debt Management Lead.
  • Operationalise debt collection strategies, oversee the effectiveness and efficiency in delivery of debt collection operations for assigned portfolios.
  • Perform deep dive for designated portfolio to identify areas for improvement towards stronger working capital position.
  • Lead debt collection/recovery forums and engagements with stakeholders for timely performance review and issue resolutions in assigned portfolios.
  • Support debt collection performance and reporting/MI, including monthly KPI and bad debt learnings for assigned portfolio.
  • Ensure timely allocation of cash received from customers and closure of open line items within customer accounts.
  • Perform reconciliations of customer accounts where required to enable recovery and clearing of open line items.
  • Manage block order release based on approved credit strategies and assigned Manual of Authorities by assessing risk and providing recommendations on credit decisions.
  • Support in follow through and debt collection of Certificate Withholding Taxes.
Requirements
  • Clear understanding of GSAP and Account Receivables and basic accounting principles.
  • Ability to deal with internal and external parties to drive operational excellence.
  • Adaptable to change and willing to continue to pursue process improvements opportunities for final decision and implementation cross team/teams.
  • Strong aptitude for managing processes and driving towards best-in-class process performance.
  • Strong influencing skills to influence decision making in balancing risk/reward.
  • Passion for learning soft and leadership skills.
  • Professional Experience: A minimum 3-4 years of experience in account receivables activities is an added advantage.
What We Offer

Shell offers a dynamic and challenging work environment, with opportunities for professional growth and development. We are committed to diversity and inclusion, and we welcome applications from qualified candidates from diverse backgrounds.

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