Gucci Store Manager
3 settimane fa
Job Summary:
As a Gucci Team Manager, you will be responsible for driving store performance, fostering a positive team environment, and promoting exceptional client experience.
About the Role:
The Team Manager is a key member of the store team, responsible for leading by example and ensuring the team demonstrates a superior service culture and client experience.
Key Responsibilities:
- Lead and inspire the team to deliver exceptional client experience, ensuring a hospitality mindset within the team.
- Develop a client engagement mindset, building long-lasting relationships with clientele.
- Monitor category performance, propose action plans, and partner with Merchandising and VM teams to grow the business.
- Collaborate with the team to develop a full product knowledge, staying aware of market trends and competitors.
- Conduct regular performance conversations, provide ongoing feedback, and ensure consistent client experience.
- Participate in attracting, recruiting, and onboarding a high-performing team, partnering with Store Manager and Human Resources for effective resolution.
Client Focus:
- Lead the execution of clientelling activities with the store team, developing actions to reach goals and KPIs.
- Demonstrate leadership by playing an active role on the sales floor.
Product Knowledge:
- Ensure the team develops a full product knowledge through specific training.
- Stay aware of market trends and competitors.
Job Type: Regular
Organization: Luxury Goods Italia S.p.A
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