Travel Experience Manager
3 giorni fa
Airline Customer Advocate Role
We are committed to delivering exceptional travel experiences for our passengers at Air Dolomiti S.P.A. As a leading airline in Europe, we prioritize customer-centricity, innovative services, and dedication to safety and quality.
Job OverviewThis role involves working cross-functionally with various teams to identify opportunities to improve customer satisfaction and loyalty.
Key Responsibilities:- Analyze customer feedback and data to identify trends and actionable insights for service improvement.
- Develop and implement processes to enhance customer satisfaction, loyalty, and retention.
- Collaborate with internal teams to design and execute customer-centric policies, processes, and procedures.
- Monitor and measure the success of customer experience initiatives and track KPIs (e.g., NPS, customer satisfaction scores).
Requirements:
- Bachelor's degree in Business, Hospitality, Marketing, or a related field.
- Minimum of 3 years of experience in customer experience management, preferably in the airline or travel industry.
- Strong communication and interpersonal skills, with a customer-first mindset.
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