Travel Experience Manager

3 giorni fa


Verona, Veneto, Italia Air Dolomiti S.P.A. A tempo pieno

Airline Customer Advocate Role

We are committed to delivering exceptional travel experiences for our passengers at Air Dolomiti S.P.A. As a leading airline in Europe, we prioritize customer-centricity, innovative services, and dedication to safety and quality.

Job Overview

This role involves working cross-functionally with various teams to identify opportunities to improve customer satisfaction and loyalty.

Key Responsibilities:
  1. Analyze customer feedback and data to identify trends and actionable insights for service improvement.
  2. Develop and implement processes to enhance customer satisfaction, loyalty, and retention.
  3. Collaborate with internal teams to design and execute customer-centric policies, processes, and procedures.
  4. Monitor and measure the success of customer experience initiatives and track KPIs (e.g., NPS, customer satisfaction scores).

Requirements:

  • Bachelor's degree in Business, Hospitality, Marketing, or a related field.
  • Minimum of 3 years of experience in customer experience management, preferably in the airline or travel industry.
  • Strong communication and interpersonal skills, with a customer-first mindset.


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