Digital Practice Director

1 settimana fa

Milano, Lombardia, Italia dentsu A tempo pieno

About Dentsu

Dentsu is a global network of creative agencies that deliver ideas at the intersection of brand, culture, and commerce. We believe in humility and practical, flexible problem-solving in an age where brands are built and grown in new ways.

Job Description

The purpose of this role is to lead and oversee shared service delivery operations organization providing quality media operations to support the Media and Performance brands. The Director will lead teams focused on specific sub-practice delivery activities, to deliver excellence in client service.

Key Responsibilities

  • Lead and oversee shared service delivery operations organization providing quality media operations to support our Media and Performance brands, through proactive engagement and maintain relationships with the Media Practice lead
  • Lead teams focused on media delivery activities required to deliver excellence in client delivery service, builds and develops high performing teams focused on media delivery and supplier operations processes
  • Deliver operational activities and drives excellence in customer service through accurate and consistent media delivery
  • Drive a culture of operational excellence in all processes and activities
  • Lead the service team in running root cause analysis and problem-solving sessions to improve day-to-day work and support in resolving issues with the broader business
  • Identify and implement operational best practices locally in coordination with Head of Media Operations

Requirements

  • At least 5 years of work experience in IM/Media agencies with IM/PR and social project management (mainly Italian, an international experience is preferred) with a role of responsibility
  • Team-working attitude, experience in junior resources management. Autonomy in team training and inspiration initiatives;
  • A strong passion and proven experience in digital marketing, creativity and social project/integrated campaigns. Experience in collaborating with strategy and media areas. A media oriented approach is preferred (previous experience in media agency or media group/company)
  • Understanding of marketing and social media trends
  • Experience in social platforms, internal analysis tools, online monitoring and measurement tools;
  • Italian mother language. Fluent English, spoken and written
  • Motivation and ambition to drive projects towards the highest quality standards
  • An excellent knowledge of the Italian talents' ecosystem, agencies and partners
  • Excellent organizational and relational skills
  • Proactive and collaborative attitude

About Us

We are a creative network that delivers ideas at the intersection of brand, culture, and commerce. We believe in humility and practical, flexible problem-solving in an age where brands are built and grown in new ways.

Join Our Team

By joining Dentsu, you will be part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior.

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