Fraud Analyst

2 giorni fa


Milano, Lombardia, Italia awin A tempo pieno

About the Role

The Fraud Handling Specialist will play a key role in identifying, investigating, and mitigating fraudulent activities within our affiliate network. This role demands a keen eye for detail, strong analytical skills, and a proactive approach to prevent and address fraudulent behaviour.

Key Responsibilities

  • Fraud Detection and Handling: Investigate publishers on the Awin and ShareASale networks, ensuring compliance with network Terms and Conditions, Code of Conduct, and Client Program Terms.
  • Risk Management: Assess the risk associated with publishers' activities and make decisions according to the sanction options for non-compliant publishers.
  • Payment Monitoring: Review publisher payments on Awin and ShareASale platforms, identifying and analysing any irregularities.
  • Continuous Improvement: Collaborate with team members and stakeholders to enhance processes, tools, and quality of operations continuously.

Requirements

  • Customer Service and/or Fraud Investigations: A minimum of 2 years' experience in customer service and/or fraud investigations is mandatory.
  • Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms, social media platforms, and e-commerce environments.
  • Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI, and a willingness to learn and adapt to new technology systems.

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