Dedicated Technical Solutions Expert
1 giorno fa
MongoDB is a pioneering technology company that empowers innovators to create, transform, and disrupt industries by unleashing the power of software and data.
We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Our industry-leading developer data platform, MongoDB Atlas, is the only globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure.
Job DescriptionSalary: $120,000 - $180,000 per year (depending on experience)
Job Title: Dedicated Technical Solutions Expert - Financial Services
We are seeking an experienced Technical Solutions Expert to join our team in Milan, Italy. As a key member of our Technical Services organization, you will be responsible for delivering high-quality technical services to our Financial Services Industry (FSI) customers.
Key Responsibilities:
- Technical Support: Provide exceptional technical support and troubleshooting services to FSI customers.
- Effective Communication: Drive prompt resolution of incidents and build trust with FSI customers through effective communication and stakeholder management.
- Deep Understanding: Develop a deep understanding of our FSI customers' specific technologies, regulations, and policies to effectively address customer needs.
- Collaboration: Collaborate with teammates across our Customer Engineering organizations to ensure seamless handovers and cross-functional solutions for FSI customers.
Requirements:
- Experience: A strong background in database management, with experience deploying and managing production databases in the Financial Services Industry is critical for the role.
- Communication Skills: Exceptional communication skills and leadership presence, driving real-time solutions to problems where lost revenue, regulatory risks, and other concerns may be at play.
- Problem-Solving: Ability to think on your feet, remain calm under pressure, and prioritize successful customer outcomes.
- Candidate Requirements: Passion for being in a customer-facing technical role, delivering timely communications, calibrating communication style based on the audience.
Benefits:
- Professional Growth: Opportunities for professional growth and development in a dynamic and innovative company.
- Flexible Work Environment: Flexible work environment that supports work-life balance.
- Competitive Compensation: Competitive compensation package, including salary, bonuses, and benefits.
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