Electronics Manufacturing Solutions Specialist

3 settimane fa


Alà dei Sardi, Sardegna, Italia High Technology Systems Hts A tempo pieno
About HTS

HTS is a leading provider of Electronics Manufacturing Solutions, offering a wide range of services that cover the entire product life-cycle, from design to manufacturing and beyond.

We are seeking a talented and ambitious individual to join our vibrant customer account management team, based at our facility.

About the Role

As a Customer Account Manager, you will be responsible for building and maintaining strong relationships with customers, conducting day-to-day commercial dealings in an appropriate manner. You will also be responsible for developing accounts, ensuring to maximise profitable business opportunities, including developing and executing Account Plans, demonstrating planned growth for relevant accounts.

Key Responsibilities

  • Building and maintaining strong relationships with customers
  • Conducting day-to-day commercial dealings in an appropriate manner
  • Developing accounts to maximise profitable business opportunities
  • Developing and executing Account Plans to demonstrate planned growth for relevant accounts
  • Fiscal management of accounts, including reporting on profitability and analysing planned vs. actual performance
  • Maintaining 12-month forecasts for Sales
  • Overseeing on-time delivery performance of accounts, including reporting and analysis of planned vs. actual performance
  • Managing customer expectations within operational constraints
  • Developing and agreeing operational processes that meet customer needs while fully protecting the company's interests
  • Overseeing accurate transfer of customer technical data to HTS systems
  • Managing customer quality issues through the use of HTS' Customer Relationship Management (CRM) system
  • Attending and supporting customer audits

Requirements

  • Previous experience in a customer-facing role with a demonstrated history of excellent interpersonal skills
  • Highly computer-literate with a strong skill set in Microsoft Excel, including the use of basic formulas and the ability to extract and analyse data within spreadsheets
  • Ability to plan, organise and manage projects within a pressurised environment
  • Previous experience within the manufacturing/electronics industry is desirable but not essential

Company Benefits

  • Salary dependent on experience
  • Free secure onsite parking
  • Pension contribution scheme
  • 20 days holiday
  • Hours of work: 8.30am-5.30pm, Monday to Friday


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