Genai Architect, Customer Outcomes Specialist

7 giorni fa

Milano, Lombardia, Italia Servicenow A tempo pieno

**About ServiceNow**

At ServiceNow, we're on a mission to make the world work better for everyone. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

**The Customer Outcomes Team**

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing guidance. As a Genai Architect, you will drive customer outcomes, roadmap, and value realization for GenAI technology through hands-on delivery of ServiceNow's GenAI capabilities and technical advisory activities.

**Key Responsibilities**

  • Lead complex, multi-disciplinary projects acting as an SME to solve complex customer issues related to AI solutions.
  • Provide technical advice and guidance to customers on how to best utilize ServiceNow technologies to achieve their business objectives.
  • Hands-on delivery of ServiceNow capabilities to customers to drive outcomes and value realization.
  • Collaborate with cross-functional teams, including sales, marketing, and product development, to ensure the successful deployment of ServiceNow Now Assist.
  • Stay up-to-date with industry trends and emerging technologies in the field of GenAI, and apply this knowledge to continuously improve and evolve ServiceNow GenAI offerings.

**Requirements**

  • At least 5 years of experience in a technology advisory role, experience working directly with AI, machine learning technologies, statistical systems, or big data platforms.
  • Preferred experience deploying GenAI solutions.
  • 8+ Years of experience in building solutions on complex cloud-native products, applications, and platforms.
  • ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications desired, 3+ years of ServiceNow Platform experience preferred.
  • Proven track record of driving business growth and customer satisfaction with emerging technology solutions.
  • Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences.
  • Strong analytical and problem-solving skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Customer-focused mindset and commitment to delivering high-quality results.
  • Must be able to travel up to 30% annually.

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