Bell Captain

2 settimane fa

Florence, Toscana, Italia Tn Italy A tempo pieno

Job Summary

As a Bell Captain at Tn Italy, you will be responsible for providing exceptional guest service and leading a team of bellmen to ensure seamless arrivals and departures. Your leadership will set the tone for a warm and efficient experience for our guests.

Key Responsibilities

  • Supervise and lead the bell staff, providing guidance, training, and support to ensure efficient and courteous service.
  • Assist guests with luggage, transportation, and other needs, ensuring a seamless and welcoming arrival and departure experience.
  • Collaborate with other hotel departments to coordinate services for guests, including transportation, room assignments, and special requests.
  • Conduct training sessions for bell staff, ensuring they are well-versed in customer service standards, safety procedures, and hotel policies.
  • Handle guest concerns or issues related to bell services, finding effective solutions and ensuring a positive experience for guests.

Requirements

  • A minimum of one-year experience as a Bell Captain, preferably in a luxury environment.
  • Ability to work a flexible schedule, including weekends and holidays, according to department needs.
  • Valid License to operate a motor vehicle.

About Us

Tn Italy is a portfolio of extraordinary hotels, resorts, residences, and private clubs. We bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, we invite guests to create unforgettable stories in some of the world's most desirable destinations.

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