Olympic and Paralympic Ticketing Services Manager
4 giorni fa
We seek a highly skilled and experienced professional to contribute to the successful delivery of our Global Public Sales and Servicing Strategy for Olympic and Paralympic tickets. In this critical role, you will collaborate with various teams to implement ticketing campaigns and special initiatives.
Responsibilities:- Spearhead the delivery of exceptional customer service by providing accurate and timely ticket-related information, collaborating closely with the Ticketing team, MarComs, and the Ticket Service Provider.
- Develop and maintain the Ticketing website and digital App content, ensuring that it meets the highest standards of usability and provides a seamless e-commerce experience.
- Lead the design and execution of group sales programmes and projects, working closely with the Education Functional Area to create special ticketing initiatives for schools.
- Cultivate partnerships with stakeholders and National Olympic and Paralympic Committees worldwide to promote ticket sales through Partner channels, leveraging B2B2C promotional collaborations and co-marketing initiatives.
- Drive sales strategies and tactics to meet business objectives, including final-stage sales plans, Games-time sales, and sales reporting.
- Oversee the implementation of the Ticket Sales platform from a user and back-office admin standpoint, ensuring that it meets business requirements and is launched smoothly.
- Collaborate with the Finance Functional Area to ensure efficient ticket payment processing, refund actions, reporting, and reconciliation.
- Work closely with the Legal Functional Area to monitor and track illicit market activity, respond to ticketing queries and refund issues in accordance with established Terms & Conditions.
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