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Hotel Operations Manager
2 mesi fa
We are seeking an experienced and highly motivated Hotel Manager to oversee the day-to-day operations of our prestigious property, Villa Torre Bianca by Emily Hotels.
Key Responsibilities:
- Guest Experience & Relations:
- Lead and manage the guest experience to ensure exceptional service standards.
- Greet, meet, and farewell guests ensuring their needs are anticipated and met with the utmost professionalism.
- Handle guest complaints and feedback tactfully, ensuring satisfaction and alignment with the hotel's high standards.
- Operational Management:
- Oversee the daily operations of the hotel.
- Ensure smooth functioning of all departments by coordinating with department leads and ensuring all policies and procedures are followed.
- Manage and monitor KPIs, schedules, and budgets to ensure operational efficiency and financial performance.
- Supervise the scheduling and performance of housekeeping, maintenance, and other staff.
- Team Leadership & Development:
- Lead and develop a dynamic team, providing ongoing training and development to maintain high service standards.
- Manage all employee-related activities, including recruitment, performance evaluations, and disciplinary matters.
- Event Management:
- Organize and coordinate events, including weddings and special functions, ensuring seamless execution and guest satisfaction.
- Work closely with clients and team members to plan and deliver successful events.
- Financial & Sustainability Management:
- Implement processes and systems to control costs, maximize revenue, and ensure profitability.
- Oversee the sustainability initiatives, ensuring the hotel meets all safety and hygiene standards.
- Communication & Reporting:
- Ensure clear communication across all departments and with external stakeholders.
Requirements:
- Minimum of 5 years of experience in a similar position within luxury hospitality brands.
- Strong knowledge of Front Office, Concierge, Housekeeping, and Laundry operations.
- Proven experience in managing teams and driving operational excellence.
- Hospitality degree or equivalent, with a thorough understanding of luxury service techniques and trends.
- Proficiency in Microsoft Office and hospitality management software.
- Fluent in English and Italian; knowledge of an additional European language is a plus.
- Excellent communication skills (verbal, written, and non-verbal).
- Strong organizational, interpersonal, and leadership skills.
- Ability to work in a fast-paced environment and handle multiple tasks efficiently.
- Flexibility to work weekends and adapt to changing schedules.
Additional Information:
- Work Authorization: Candidates must possess the legal right to work in Italy.
Salary Range: €1,800-€2,300 a month, depending on experience.
