Hotel Front Office Leadership Position

1 giorno fa

Egna, Trentino-Alto Adige, Italia 7Pines Resort Sardinia A tempo pieno

Job Title: Hotel Front Office Leadership Position

At the 7Pines Resort Sardinia, we are seeking a skilled Front Office Manager to lead our front desk team. Key responsibilities include:

Duties and Responsibilities

  • Train, cross-train, and retrain front office personnel to ensure excellent service delivery.
  • Participate in the selection of front office personnel to ensure the right fit for our team.
  • Supervise workload during shifts to ensure efficient operation.
  • Evaluate the job performance of each front office employee to identify areas for improvement.
  • Verify accurate room status information and ensure proper communication throughout the resort.
  • Resolve guest issues promptly, efficiently, and courteously.
  • Relay information to relevant personnel to ensure seamless communication.
  • Work within the allocated budget for the front office to maintain financial efficiency.
  • Check cashiers in and out, and verify banks and deposits at the end of each shift to maintain accuracy.
  • Conduct regular meetings with front office personnel to maintain open communication and address concerns.
  • Prepare revenue and occupancy forecasting to inform business decisions.
  • Ensure all employees provide exceptional service to guests, managers, and other employees at all times.
  • Monitor and address the needs of VIP guests and special requests.
  • Review daily front office work and activity reports generated by Night Audit to identify areas for improvement.
  • Review the front office log book and guest feedback forms on a daily basis to maintain quality control.
  • Maintain an organized and comprehensive filing system with documentation of purchases, vouchering, schedules, forecasts, reports, and tracking logs.
  • Perform other duties as requested by management to ensure the success of the front office.

Requirements

  • University degree
  • Proficiency in Italian and English, with the ability to read, speak, write, and understand both languages
  • At least 2 years' experience supervising hotel reception, with experience in cash management, accounting procedures, and administrative tasks
  • Knowledge of the Hyatt world and its general policies

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