Principal Technology Manager
3 settimane fa
Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel.
Our team is looking for a Principal Technology Manager who will be a part of our Product Solutions and Delivery organization. This is a high-impact opportunity that consults with our Technology Providers in the region and key Agency customers on product upgrades, implementation, and technology integrations.
Key Responsibilities:
- Responsible for the project management and delivery of IT consulting services.
- Works with user groups to identify, develop, acquire, and implement methodologies for the installation of new information systems or integration of existing systems.
- Coordinates in the acquisition and installation of hardware, software, databases, and peripherals that meet client needs.
- Manages customer-driven and Sabre-led initiatives by supporting product demos, evaluation, testing, configuration, rollout, and adoption.
- Proactively consults with customers on best practices for Sabre solutions.
- Maps Sabre solutions and customer needs to drive differentiated value and optimal performance.
- Advocates for customers regarding the resolution of complex technical issues that affect the implementation, operation, and utilization of Sabre and Technology Providers' products and solutions.
- Be the voice of customers by partnering internally with sales and product teams proposing changes in solutions to Technology Providers and Customers and that result in increased efficiency or adoption by customers.
- Showcases the Sabre Products and APIs that best align with the needs of customers and Technology Providers by leading technical presentations, product demonstrations, and workshops.
- Works closely with customers' development teams to help them integrate Sabre and Technology Providers' products into their technology stack.
- Provides project management guidance and oversight of key technical engagements to ensure successful implementations.
Qualifications and Education Requirements:
- Minimum 5 years of relevant work experience.
- Bachelor's degree.
- Possesses the necessary technical skills to study and analyze system needs and handle systems development, systems process analysis, design, and re-engineering.
- Deep understanding of the travel industry and ecosystem.
- Proficient knowledge and hands-on experience with GDS, other aggregators, and Technology Providers' solutions and products with hands-on experience.
- Strong consultative or collaborative leadership among customers and internal stakeholders in order to achieve business and technical objectives.
- Excellent interpersonal and negotiation skills developed by coordinating projects and leading cross-functional teams.
- Familiarity with mid/back office tools and corporate/leisure online booking tools.
- Ability to analyze and trouble-shoot.
- Attention to detail and ability to multi-task to support multiple customers.
- Experience in the Travel Industry Technology environment, Online Travel Agency, and/or any eCommerce business environment.
- Experience with API integrations and troubleshooting using tools such as Soap or Postman.
- Competency in training technical teams on functional and business processes.
- Knowledge of NDC.
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