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Deputy Manager Customer Experience and Sales

1 mese fa


Torre Annunziata, Campania, Italia Pvh Corp. A tempo pieno
Deputy Manager Customer Experience and Sales

At PVH Corp., we're committed to driving fashion forward for good. As a Deputy Manager Customer Experience and Sales, you'll play a key role in ensuring our stores deliver exceptional customer experiences and drive sales growth.

Key Responsibilities:
  • Oversee all aspects of the selling process to create a welcoming atmosphere for customers.
  • Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction.
  • Train and coach the sales team on standards, including customer service, product placement, and efficient time management.
  • Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives.
  • Support recruitment and onboarding processes to ensure new hires are introduced to the team and company culture.
  • Provide continuous feedback to the team, fostering their professional development and addressing performance concerns.
  • Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates.
  • Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets.
  • Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store.
  • Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement.
Requirements:
  • University degree in Economics or related studies.
  • At least 2 years' experience in a similar role within a structured environment.
  • Highly developed business acumen.
  • Ability to take a 'big picture' view of a situation.
  • Good communication and collaboration skills and abilities.
  • Highly detail-oriented and organized in work.
  • Fluent in Italian and English.
What We Offer:
  • A comprehensive benefits package that goes beyond the basics.
  • A culture of care that fosters loyalty, commitment, and a sense of belonging.
  • A flexible working model that allows you to choose the hybrid setup and working hours that benefit you.
  • Wellbeing programs, premium subscription to headspace, and volunteering programs.
  • Training programs to continuously develop your professional and personal goals.
  • Employee discounts on our iconic brands, Calvin Klein and Tommy Hilfiger.

We're committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life and corner of the world.