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Florence, Toscana, Italia Belmond A tempo pieno

The ideal candidate possesses a deep enthusiasm for the hospitality industry. They are service-oriented, driven, and eager to advance their professional journey. They present themselves with professionalism and enjoy engaging with our esteemed Guests.

Key Responsibilities:

  • Manage all Front Office functions (check-in, check-out, escorting, cashier duties) in alignment with company policies and standards;
  • Provide information and assist with reservations for various activities;
  • Coordinate the efforts of Porters, Drivers, and Security Staff based on Guest requirements and company protocols;
  • Oversee the closing and reopening procedures for the hotel, ensuring all outlets (restaurants, bars, spa, boutiques, etc.) are properly managed;
  • Compile daily reports for administration and other key departments within the hotel;
  • Assist Guests with room service requests in collaboration with bar and restaurant staff, as well as porters and security personnel when available;
  • Respond to emergencies in accordance with established procedures.

Reports directly to the Front Office Manager.

Required Competencies:

  • Effective Communication: Clearly conveys information in a manner that positively influences their role and the business. Understands and interprets non-verbal cues to enhance communication.
  • Emotional Intelligence: Demonstrates awareness and control of personal emotions while effectively managing interpersonal relationships. Shows sensitivity to the needs of others and adapts communication style accordingly.
  • Collaboration: Successfully works within a team, demonstrating respect and a willingness to share knowledge and skills. Committed to personal development.
  • Results Orientation: Takes pride in delivering exceptional service to both internal and external customers, anticipating and exceeding their expectations. Exhibits a sense of urgency and accountability for tasks.
  • Adaptability: Embraces change and actively participates in new initiatives. Open to learning new skills and staying updated with departmental developments. Effectively manages multiple tasks and remains composed under pressure.
  • Global Perspective: Displays curiosity and respect for diverse cultures, seeking to learn from them. Treats all individuals with respect and inclusivity, regardless of their background.

Qualifications:

We seek candidates who possess:

  • Prior experience in a similar role;
  • Fluency in English and Italian; proficiency in a third language is preferred;
  • Strong interpersonal and communication abilities;
  • Comprehensive knowledge of the local area and its offerings;
  • Familiarity with hotel management software, such as Scrigno, and proficiency in Microsoft Office applications;
  • Professional references.

Benefits:

We provide:

  • Seasonal employment contract in accordance with industry standards;
  • Accommodation for non-residents;
  • Opportunities for learning and professional development;
  • Career advancement prospects within our hotel network.