Customer Service Representative for Amazon
4 settimane fa
The Oberalp Group is a dynamic and innovative company that creates high-quality technical mountaineering products. As an exclusive partner of other brands in the sports sector, we offer our expertise in communication, sales, and image building.
We are a team of over 1000 employees in 11 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.
In this role, you will handle activities related to the Amazon client for our sportswear brand, in collaboration with the Sales and Customer Service Team.
Key Responsibilities:
- Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Collaborate with the Sales Team to handle any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
Requirements:
- High school diploma or bachelor's degree
- Fluent in Italian and English
- Interest in analytic forms, numbers, and data governance
- Capacity to work in a team, motivated and willing to learn
- Ability to work in a fast-paced, results-oriented environment
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