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Sales Experience Manager
2 settimane fa
We are seeking a Sales Experience Manager to join our team in Capri. As a key member of our sales team, you will be responsible for developing and maintaining relationships with clients, providing expert advice on all product categories, and delivering memorable omnichannel experiences.
Key Responsibilities- Develop and maintain relationships with clients to ensure long-term sales growth and client satisfaction.
- Provide expert advice and support on all product categories to meet client needs and deliver memorable omnichannel experiences.
- Build a solid product knowledge base and stay updated on novelties, prices, and stock availability.
- Lead complex sales and client requests, manage complaints, and assist clients throughout their entire customer journey, including after-sales activities.
- Bachelor's degree preferably in fashion or linguistics.
- Fluency in Italian and English; a third language is considered an asset.
- Strong experience in direct sales to clients, preferably in a luxury goods boutique, with international experience a plus.
- Excellent leadership attitude and ability to lead and motivate a team.
Hermès values diversity of experience and perspectives, ensuring a better work environment through gender equality and welcoming individuals from all backgrounds.
