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Hot-Line Technical Specialist
1 settimana fa
As a Remote Service Support Technician with Dematic, you will play a critical role in ensuring the smooth operation of our Sorter Installed Base. Your primary responsibility will be to provide remote technical support to our customers, resolving complex technical issues and improving overall customer satisfaction.
To succeed in this role, you will need excellent problem-solving skills, experience in software development, and a solid understanding of real-time OS, SW programming, and PLC Programming & Siemens TIA Portal.
Your key tasks will include:
- Remote troubleshooting and root cause analysis
- Preparing and monitoring sorter statistics on live systems
- Providing 24/7 remote support for Critical Customers during ramp-up phases
- Customer recommendations in terms of Maintenance Check
- Career Development Competitive Compensation And Benefits
We value employee growth and development, so we're committed to providing ongoing training and opportunities for advancement. If you're a driven and detail-oriented individual with a passion for technology, apply now to become part of our team