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Field Service Engineer

2 mesi fa

Vimodrone, Lombardia, Italia Gunnebo Entrance Control A tempo pieno
Job Purpose

The Field Service Technician role is a critical position at Gunnebo Entrance Control, responsible for carrying out field-based engineering tasks, break/fix/preventative service works at customer locations. The post-holder will demonstrate exemplary levels of customer service, with a commitment to a first-time-fix culture to ensure the customer enjoys the best possible service experience.

Key Responsibilities
  • Provide field-based engineering tasks, break/fix/preventative service works at customer locations, ranging from secure premises, banking facilities, government buildings, retail outlets, commercial properties
  • Ensure good customer relations at all times, maintaining a high standard of appearance and customer-focused approach to communications
  • Maintain an open mind to all daily challenges, exploring all options to ensure the highest possible first-time-fix rate and limiting the opportunity for repeat calls to an absolute minimum
  • Backup and assist the service team and other engineers to ensure most effective delivery of service provision
  • Follow customer procedures to ensure efficient job closure
  • Provide regular and professional communication with the call desk and management team
  • Ensure all job-related documentation and other required administration (e.g. Permits to work, timesheets, expense claims) is completed on-time, including prompt updates to the service ERP management systems
  • Maintain currency of knowledge with respect to relevant technology, equipment or working practices required to support the business and its customers
  • Participate in a 1 in 4 call-out rota, supporting out of hours site intervention requests as detailed in the overall job purpose
  • Regular travel throughout Italy and eventually out of Italy
  • Employ a continual improvement approach to your own working practice, always exploring opportunities for continued professional development and making suggestions to management where appropriate
  • Ensure that all relevant Health, Safety and Environmental procedures and practices are followed, ensuring that everyone is made aware of their responsibilities in these areas
  • A high degree of flexibility, the post-holder is expected to undertake any other duties for the Company within the role holder's capacity in line with their skills and capabilities, this may include covering other regions
  • Take care of the vehicles, tools, devices, other entrusted
Knowledge, Skills, and Competencies

Essential

· High level knowledge of electronic/electric circuitry

· Able to read and understand wiring diagrams

· Good mechanical & hydraulic knowledge

· Good knowledge of Excel, Word and Outlook packages

· Willing to train on varying new products

· Experience of working as a mobile engineer

· Excellent customer service skills and a commercial knowledge and understanding

IT skills and use of PDA / smartphone device software

· Ability to handle changing priorities and work well under pressure whilst presenting a positive image

· A strong and trusted team player

· Excellent communication skills able to listen to and empathize with customers and present a positive image of Gunnebo

· Ability to problem solve, to establish all the facts in order to resolve a presenting situation independently using own initiative, consulting with experienced colleagues, team leaders and suppliers as necessary

· Able to deliver results to ensure customer calls are resolved quickly and efficiently, to prioritize effectively, meet deadlines and targets, and use own initiative to get the job done

· Driving license

· Available to travel regularly nationally and internationally

· Clean Criminal Record

Desirable

· Experience within the Entrance Control industry or similar

· Previous: Entrance Control, Electro/Mechanical Field Service, CCTV, Access Control

· Formal training / instructional qualification

· Mechanical and electrical qualifications

· Software programming knowledge

· Network / IP setup in depth knowledge