API Expert in Travel Industry

The Emerging Travel Group (ETG) is a travel-tech pioneer. With 12 years of experience, we have expanded our presence to 24 countries worldwide, enabling clients to book travel services in 220 countries.

We are seeking an experienced API Optimization Manager to join our international B2B brand RateHawk in the Middle East. This individual will be responsible for developing our business and contributing to enhancing the travel experience globally through cutting-edge technology and exceptional service.

Main Responsibilities:

• Continuous Monitoring and Improvement: Continuously monitor commercial and technical metrics for partners to ensure constant improvements; Track and analyze key performance indicators (KPIs) such as Bans, Search & Booking Timeouts, Mapping Assessment, and Error Rates.
• Detailed Analysis and Insights: Conduct detailed analysis of metrics to identify areas requiring improvement; Formulate conclusive insights and actionable recommendations to enhance performance and efficiency.
• Internal Reporting and Coordination: Report identified issues to relevant internal teams (Product, API Support, Pricing, etc.) to ensure timely resolution; Maintain clear and effective communication channels to facilitate prompt issue resolution.
• Feature Development and Scaling: Foster the development of new features in the market; Scale new features for quick implementation by clients, ensuring they derive maximum benefit from our solutions.
• Collaboration with Commercial Teams: Work closely with commercial teams to ensure client KPIs are met; Provide strategic recommendations to improve the performance of top clients.
• Technical Gap Analysis and Resolution: Identify technical gaps in a client's integration; Collaborate with clients to resolve integration issues and enhance their API usage experience.

Requirements:

• A minimum of 1 year of successful experience in overseeing the end-to-end process of API optimization; analysis of technical performance, error rate, traffic, and look-to-book ratio, in order to detect possible areas of improvement;
• Specialized in managing the onboarding of API connected customers: acting as a primary point of contact for API-related inquiries and issues;
• Language knowledge: Fluent in English. Any other language is a plus;
• Analytical skills: Used to data-driven decision-making, metrics-driven, and good with numbers;
• Personal skills: Proactive, ambitious, motivated, action-oriented, results-focused, appetite for innovative technology, comfortable with fast-changing business environment, team player;
• International mindset: Ability to understand and work across a wide range of cultural contexts reflecting ETG's global presence.

Benefits:

• Flexible schedules and opportunity to work remotely;
• Ambitious and supportive team who love what they do, appreciate each other, and grow together;
• Internal programs for adaptation and training, development of soft skills, and leadership abilities;
• Partial compensation for participating in external training and conferences;
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world;
• Corporate prices on hotels and travel services;
• MyTime Day Off – an extra non-working day without loss of compensation.

Why You Will Enjoy Working For Us:

Our motto is to empower individuals to take charge of their projects, find solutions, and achieve success despite challenges and limitations.

We believe that achieving exceptional results requires enjoying the process and loving what you do.

We utilize our strengths to achieve our main goal: making our products the most popular in the industry. We actively promote our brands on international markets, attract new clients, and use available tools to achieve this.

Our tasks are ambitious and interesting. We have assembled a great team: brave, creative, and friendly. We collaborate with all company departments and work to promote all our products: hotels, air tickets, and transfers; B2B and B2C; domestic and international.

We have no rules or restrictions in our team, and nothing is taboo: learn, grow, experiment, invent new ways of achieving targets – try it. We will always help and support you.

RateHawk is an unrivaled booking tool for travel professionals. We know how to turn travel agents into superagents. Supercharge your working routine with RateHawk blog: energetic product updates, special promos and offers, industry articles, and more. Spread your wings with RateHawk.