Food and Beverage Operations Manager
4 giorni fa
We are seeking a skilled Food and Beverage Operations Manager to join our team in Milan. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our food and beverage department.
Main Responsibilities:
- Manage and monitor key performance indicators (KPIs) across all food and beverage areas.
- Achieve business goals for sales and productivity in the department.
- Analyze customer needs and respond proactively to their concerns.
- Maintain excellent levels of internal and external customer service.
- Lead a team of talented F&B personnel by attracting, recruiting, training, and appraising them.
- Establish targets, KPIs, schedules, policies, and procedures.
- Negotiate with various stakeholders, including HR, Marketing, Facility, and Finance.
- Directly oversee a group of 100-150 coworkers under the guidance of first-line managers.
Key Requirements:
- University degree or equivalent qualification.
- A minimum of 3-5 years of experience as a Food and Beverage Leader/Manager, preferably in the retail/luxury sector.
- Strong customer focus and service-oriented attitude.
- Results-driven and outcome-focused.
- Good understanding of retail front-office and back-office procedures.
- Experience in developing and implementing retail operational solutions, particularly in a retail or customer-oriented context.
- Excellent analytical and presentation skills.
- Ability to work collaboratively with cross-functional teams at HQ and market levels.
- Flexibility to travel as needed.
Additional Skills:
- A combination of strategic, analytical, and practical thinking.
- Entrepreneurial spirit and proactive approach.
- Outstanding communication and interpersonal skills.
- Ability to work effectively under pressure and manage multiple tasks.
- Positive attitude and flexibility to adapt to changing circumstances.
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