Food and Beverage Operations Manager

4 giorni fa


Milano, Lombardia, Italia Retail Search Srl A tempo pieno
Job Description:

We are seeking a skilled Food and Beverage Operations Manager to join our team in Milan. As a key member of our management staff, you will be responsible for overseeing the day-to-day operations of our food and beverage department.

Main Responsibilities:
  • Manage and monitor key performance indicators (KPIs) across all food and beverage areas.
  • Achieve business goals for sales and productivity in the department.
  • Analyze customer needs and respond proactively to their concerns.
  • Maintain excellent levels of internal and external customer service.
  • Lead a team of talented F&B personnel by attracting, recruiting, training, and appraising them.
  • Establish targets, KPIs, schedules, policies, and procedures.
  • Negotiate with various stakeholders, including HR, Marketing, Facility, and Finance.
  • Directly oversee a group of 100-150 coworkers under the guidance of first-line managers.

Key Requirements:
  • University degree or equivalent qualification.
  • A minimum of 3-5 years of experience as a Food and Beverage Leader/Manager, preferably in the retail/luxury sector.
  • Strong customer focus and service-oriented attitude.
  • Results-driven and outcome-focused.
  • Good understanding of retail front-office and back-office procedures.
  • Experience in developing and implementing retail operational solutions, particularly in a retail or customer-oriented context.
  • Excellent analytical and presentation skills.
  • Ability to work collaboratively with cross-functional teams at HQ and market levels.
  • Flexibility to travel as needed.

Additional Skills:
  • A combination of strategic, analytical, and practical thinking.
  • Entrepreneurial spirit and proactive approach.
  • Outstanding communication and interpersonal skills.
  • Ability to work effectively under pressure and manage multiple tasks.
  • Positive attitude and flexibility to adapt to changing circumstances.


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