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Mechanical Field Service Specialist

2 mesi fa


Parma, Emilia-Romagna, Italia Sidel A tempo pieno

Position: Field Service Engineer - Mechanical

Employment Type

Permanent

Location

Italy

Overview

Sidel is seeking a dedicated Field Service Engineer (FSE) with expertise in mechanical systems. The primary responsibilities include:

  • Executing installation, start-up, commissioning, and testing of Sidel equipment at client locations;
  • Providing technical support during and post-warranty periods, including training and additional services for Sidel's equipment;
  • Developing a comprehensive understanding of customer requirements to deliver informed recommendations and ensure satisfaction.

Key Responsibilities

  • Assess and verify equipment performance at customer facilities, adhering to technical, contractual, and safety standards;
  • Engage with mechanical systems and HMI for routine operations and troubleshooting according to established procedures;
  • Conduct basic electrical tasks, such as cable wiring;
  • Manage equipment non-conformities effectively;
  • Create job progress charts and technical documentation related to performed activities;
  • Guarantee high levels of internal and external customer satisfaction;
  • Perform duties in compliance with Standard Operating Procedures (SOPs), Sidel coordination plans, and customer regulations;
  • Identify and report after-sales opportunities at customer sites;
  • Mentor junior staff on-site conduct, technical tasks, troubleshooting, and reporting;
  • Provide updates to the ISM regarding team activities on-site.

Candidate Profile

Educational Background and Language Skills:

  • Technical professional qualification or Bachelor's degree in Engineering is advantageous;
  • Fluency in English, both written and spoken;
  • Proficiency in additional languages relevant to the region is a plus.

Professional Experience:

  • A minimum of 5 years of experience in field service roles;
  • Experience within the beverage sector;
  • Strong technical foundation in mechanical systems;
  • Familiarity with Sidel's product range is beneficial;
  • Knowledge of aseptic processes is a plus;
  • Willingness to travel extensively (up to 90% within Italy and internationally, primarily in Europe).

Essential Leadership Attributes:

  • Work management and measurement;
  • Process oversight;
  • Problem-solving capabilities;
  • Action-oriented mindset;
  • Strong peer relationships.