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Restaurant Operations Manager

1 mese fa

Milano, Lombardia, Italia Melia Hotels International A tempo pieno

Unlock Your Potential with Meliá Hotels International

As a Restaurant Supervisor at Meliá Hotels International, you will be responsible for leading the restaurant department and ensuring the smooth operation of our dining facilities. Your key responsibilities will include:

Operations

  • Lead the daily and monthly inventory procedures for crockery, glassware, cutlery, centrepieces, and decorations.
  • Ensure the EISI reporting procedure is followed and monitor the general report of the department.
  • Control and ensure the procedure of preventive maintenance, deep cleaning, and machines within the bar department.
  • Facilitate menu updates, liquor menus, wine lists, and promotions for the department.
  • Supervise performance tests on machines, dosing machines, concentrates, and other equipment.
  • Ensure compliance with hygiene and safety regulations.

Economic-Financial

  • Be knowledgeable of the department's budget and economic performance.
  • Monitor the department's economic goals and their fulfillment.

Human Resources

  • Support and participate in the development plans of core staff and trainees.
  • Be knowledgeable of the development plans and tools in Human Resources and promote their use.
  • Identify high-potential staff and actively participate in the development of the team and trainees.
  • Support the implementation of action plans that impact the commitment and climate of the team.
  • Encourage team participation in wellness programs available at the hotel.

Customer Experience

  • Be knowledgeable of the Brand philosophy and implement the standards, operational, and identity manuals.
  • Ensure the customer's experience and personalize their stay, anticipating their needs and exceeding expectations.
  • Deal with customer incidents and communicate the actions taken to the person in charge.
  • Participate in the achievement of the objectives of the Voice of the Customer and ensure compliance with the Sensory Architecture.

Health & Safety/Healthy Workplace

  • Be knowledgeable of the hotel's evacuation plan.
  • Support in the responsibilities assigned to them in the Centre's Self-Protection Manual.
  • Be knowledgeable of the methods, work procedures, and risks inherent to their activity.
  • Assume the responsibilities assigned in the Occupational Health and Safety Management System Manual.

Requirements

  • Higher degree and/or university degree, preferably in Tourism or Hospitality.
  • Local language and advanced English. A third language will be highly valuable.
  • Knowledge of the latest waiting trends, REVO, and POS management.
  • Ability to work in a team, service orientation, quality, and professionalism.

Experience

  • At least 1 year's experience in a similar position in the sector.

Join the Meliá Family

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.