Guest Relation Suite Ambassador

4 settimane fa


Roma, Lazio, Italia Anantara A tempo pieno

Job Title: Guest Relation Suite Ambassador

The Guest Relation Suite Ambassador is dedicated to providing exceptional service to our Anantara suites guests, ensuring a seamless and personalized experience from pre-arrival to post-departure.

Key Responsibilities:

  • Ensure all suites and guest areas are properly cleaned and maintained at all times, adhering to hotel standards.
  • Communicate guest requests, preferences, and information to relevant departments in a timely manner.
  • Be knowledgeable about hotel features and surroundings.
  • Provide friendly and educated assistance to guests.
  • Anticipate and meet guest needs, demonstrating exceptional attention to detail.
  • Build rapport with guests, maintaining interaction to facilitate guest recognition and obtain specific needs, likes, and dislikes.
  • Ensure Anantara Brand Standards are upheld, adhering to etiquette and procedures listed by LQA standards.
  • Create "wow moments" throughout the guest's stay.
  • Report for duty punctually, wearing the proper uniform and name tag.
  • Maintain a high level of personal appearance and self-hygiene.
  • Ensure a full and complete shift handover and maintain high communication and feedback among team members.
  • Liaise and attune with Housekeeping and Front of House teams.
  • Set up suites according to guest history, requests, and specific amenities.
  • Work any shift assigned by Head of Department.
  • Assist and support Butler team for potential assistance with luggage and shoe treatments.

Requirements:

  • High school diploma or similar.
  • Italian proficient/English B2-level or above.
  • Previous hotel work experience or similar.
  • Knowledge of service skills.
  • Fine eye for detail.
  • Able to work under pressure and follow directions.

Additional Information:

Join our positive and vibrant team and enjoy these team benefits:

  • Ticket Restaurant.
  • Discounts on accommodation across all Minor Hotel brands.
  • Discount when visiting any of our restaurants, cafes, and bars.
  • Career progression.
  • Reward and Recognition programs.


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