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Global Support Associate

1 settimana fa

Milano, Lombardia, Italia ManpowerGroup Malaysia A tempo pieno

We are seeking a Global Support Associate to join our Reservation and Ticketing team. As a key member of this team, you will be responsible for providing top-notch support to clients, travel agents, and passengers. Your primary focus will be on handling inbound inquiries and back-office work via phone, email, and chat.

Key Responsibilities:

  1. Handle customer inquiries via phone, email, and chat in a timely manner
  2. Identify customers' needs and provide solutions or alternatives
  3. Build long-term relationships with customers
  4. Ensure confidentiality and protect customer information
  5. Meet performance targets and achieve set metrics
  6. Responsible for resolving customer complaints and escalating issues to supervisors as needed
  7. Provide accurate information and deliver excellent customer service

About Us:

ManpowerGroup Malaysia is committed to providing its employees with a fulfilling and dynamic work environment. Our ongoing training and development programs aim to enhance your skills and knowledge, while our collaborative team environment fosters growth and success.