Customer Success Manager for Video Streaming Solutions

10 ore fa


Milano, Lombardia, Italia Mainstreaming S.P.A A tempo pieno

At MainStreaming S.P.A, we are dedicated to empowering broadcasters, media and gaming companies to transition seamlessly to streaming video, providing their audience with an exceptional Quality of Experience.
Our innovative solution delivers live and on-demand video, integrating all operational phases for ingest, encoding, management and distribution.

Job Title: Customer Success Manager for Video Streaming Solutions
Estimated Salary: €80,000 - €100,000 per year (dependent on experience)

We are seeking a highly skilled Customer Success Manager to drive customer satisfaction and retention within our CDN and Video Streaming business. As a key member of our team, you will work closely with customers to understand their needs, identify opportunities for growth, and ensure successful adoption of our video streaming solutions.

Key Responsibilities:

  • Build and maintain strong relationships with customers, acting as their primary point of contact
  • Proactively identify and address customer needs and concerns, ensuring high levels of customer satisfaction
  • Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our solutions
  • Provide training and support to customers, enabling them to effectively utilize our products and services
  • Oversee customer contract renewals, maximizing revenue and customer lifetime value
  • Advising key customers, offering strategic guidance, performing business reviews, and spotting upsell and expansion opportunities
  • Monitoring customer health metrics, identify areas of risk, and proactively address issues to mitigate churn
  • Collaborate with internal teams to resolve customer issues and provide timely solutions
  • Analyze customer data to identify trends, opportunities, and areas for improvement

Required Skills and Qualifications:

  • 8+ years of experience in B2B SaaS customer success or technical account management, working with Enterprise customers
  • Proven track record of building and maintaining strong customer relationships
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Knowledge of CDN technologies and protocols is a plus
  • Fluent proficiency in English is mandatory

Benefits:

  • A young, dynamic, and entrepreneurial environment where to develop and grow
  • An innovative technology and service able to support the transition from traditional broadcasting to the streaming entertainment of the future
  • A growth path aimed at improving your professionalism
  • Flexible working hours
  • Breakfast, lunch, and snacks in our office
  • Access to E-Learning platform

MainStreaming S.P.A values innovation, out of the box thinking, its employees, and is committed to making the world a better place.



  • Milano, Lombardia, Italia Palo Alto Networks A tempo pieno

    About the RoleWe are seeking a highly skilled Customer Success Engineer to join our SASE team at Palo Alto Networks. As a Customer Success Engineer, you will be responsible for ensuring our customers maximize their return on investment by rapidly implementing and operationalizing Palo Alto Networks SASE solutions to achieve their business and security...


  • Milano, Lombardia, Italia Agicap A tempo pieno

    Customer Success Manager Italy Job DescriptionAt Agicap, we are committed to providing exceptional customer experiences and helping our clients achieve their financial goals. As a Customer Success Manager for Italy, you will play a critical role in driving our growth in the region and ensuring our customers receive the highest level of support.Key...


  • Milano, Lombardia, Italia Cleafy A tempo pieno

    About the Role: We are seeking a skilled Cleafy Customer Success Specialist to empower clients on their journey with us. As a key member of our team, you will guide clients through their journey with our products and services from onboarding to ongoing support. Your goal will be to proactively address customer needs, ensure daily product usage, collect...


  • Milano, Lombardia, Italia Ajax Systems A tempo pieno

    **Job Title:** Technical Sales Specialist for Security Solutions**Job Summary:**We are seeking a highly skilled Technical Sales Specialist for Security Solutions to join our team at Ajax Systems. As a Technical Sales Specialist, you will be responsible for providing technical support to our B2B clients, explaining the technical details of our sensors,...


  • Milano, Lombardia, Italia Tactical People S.R.L A tempo pieno

    Tactical People S.R.L è una società leader nel settore ICT con oltre 20 anni di esperienza. La nostra missione è quella di guidare i nostri clienti attraverso il processo di trasformazione digitale.Ruolo:Noi stiamo cercando un Specialista Tecnico per la Gestione di Servizi di Streaming che possa unirsi al nostro team. Il candidato ideale dovrebbe avere...


  • Milano, Lombardia, Italia Dataiku A tempo pieno

    Unlock the full potential of Dataiku's AI platform with our Senior Customer Success Manager role. As a key member of our team, you'll work closely with customers to drive adoption, retention, and growth. With a strong focus on business outcomes, you'll empower customers to maximize the value of their Dataiku investment.Responsibilities:Work with customers...


  • Milano, Lombardia, Italia Trustfull A tempo pieno

    Customer Success in the CloudWe are seeking an experienced SaaS Customer Success professional to oversee the adoption and satisfaction of our cloud-based solutions. As a key member of our team, you will work closely with customers to understand their needs and provide guidance on how to best leverage our platform to achieve their business...


  • Milano, Lombardia, Italia Kosmos Kings League A tempo pieno

    Kosmos / Kings League is seeking a highly skilled Tech Manager to join our team. The estimated salary for this role is $80,000 - $110,000 per year, depending on location and experience. As a Tech Manager, you will be responsible for the overall technical direction of our venues, ensuring that they are equipped with the latest technology and infrastructure to...


  • Milano, Lombardia, Italia Amazon A tempo pieno

    About the RoleWe are seeking a seasoned Senior Business Development Manager to lead our advertising solutions team. As a key member of our organization, you will be responsible for managing relationships with advertisers and influencing media spend within assigned accounts.Key ResponsibilitiesManage relations with advertisers to drive business growth and...


  • Milano, Lombardia, Italia AWS EMEA SARL (Italy Branch) A tempo pieno

    Enterprise Account Manager Role    AWS EMEA SARL (Italy Branch) is seeking an Enterprise Account Manager to join our FSI sales team. As an Enterprise Account Manager, you will be responsible for driving growth and shaping the future of Cloud Computing.    Key responsibilities include engaging with customers to maximize customer success and...


  • Milano, Lombardia, Italia Eset Llc A tempo pieno

    Job Description:ESET, a leading cybersecurity company, is seeking a Senior Key Account Manager for Corporate Solutions to join its team. This is a full-time contract position with a regular job schedule.About the Role:We are looking for an experienced outcome-oriented Senior Key Account Manager to join our Corporate Solutions Division. The ideal candidate...


  • Milano, Lombardia, Italia iubenda A tempo pieno

    Unlock Your Potential as a Customer Success SpecialistWe're seeking a talented and motivated Customer Success Specialist to join our team. As a key member of our US market expansion, you'll be responsible for driving revenue growth, ensuring customer satisfaction, and fostering long-term relationships.Your mission will be to upsell and cross-sell our...


  • Milano, Lombardia, Italia Sungrow - Emea A tempo pieno

    Your mission as a PV Distribution Solutions Manager involves being the key point of contact for technical questions in the context of quotation preparation and 1st level technical customer support. You will work with customers and colleagues to understand their needs, evaluate certification requirements, and supervise test- and certification processes. Your...


  • Milano, Lombardia, Italia AEG Power Solutions A tempo pieno

    AEG Power Solutions, a global leader in power supply and conversion for industrial and renewable applications, seeks an experienced Strategic Product Manager to lead the development of its Commercial UPS and Light Industrial platforms. The successful candidate will be responsible for implementing an optimum portfolio aligned with customer and market...


  • Milano, Lombardia, Italia Amplifon A tempo pieno

    Job DescriptionCompany Overview: Amplifon is a leading company in the hearing care industry, dedicated to improving the lives of people with hearing loss. Our mission is to provide innovative solutions and exceptional customer service.Job Summary: We are seeking an experienced Global Customer Solutions Manager to join our team. This role will be responsible...


  • Milano, Lombardia, Italia Eset A tempo pieno

    About the RoleWe are seeking an experienced Senior Corporate Solutions Manager to join our team at ESET. As a Senior Corporate Solutions Manager, you will be responsible for managing a portfolio of named clients and driving sales growth in assigned markets.Key Responsibilities:Accountability for named clients portfolio P/L (sales, revenues, profitability)...


  • Milano, Lombardia, Italia Agicap A tempo pieno

    Company OverviewAgicap, a European scale-up, is revolutionizing financial management solutions for SMEs and Mid-Market companies. Founded in Lyon in 2016 by French entrepreneurs, the company has achieved rapid growth, with over 8000 customers and revenue growth exceeding 100% YoY for three consecutive years.About the RoleWe are seeking a highly skilled...


  • Milano, Lombardia, Italia Salesforce, Inc. A tempo pieno

    About the RoleWe are seeking a seasoned sales professional to drive growth and customer success as an Enterprise AI Sales Leader at Salesforce, Inc. This is an exciting opportunity to leverage your expertise in AI-driven solutions and technical sales skills to deliver tailored customer engagement strategies.Key ResponsibilitiesEmploy your wealth of sales...


  • Milano, Lombardia, Italia Teads A tempo pieno

    Teads is seeking a motivated Sales Manager to support the sale of our formats to key agencies in Milan. As part of our sales team, your primary focus will be on prospecting and closing business within a targeted list of accounts.Responsibilities:Support to Prospect and close business within a targeted list of accountsBuild and maintain strong client...


  • Milano, Lombardia, Italia Amazon A tempo pieno

    Amazon Ads OverviewWe are Amazon Ads, and we help brands create experiences that delight customers and deliver meaningful results. With 300+ million worldwide active customer accounts, we provide first-party insights based on shopping, streaming, and browsing signals, allowing brands to craft relevant campaigns that enhance customer experiences.Our solutions...