Information Systems Officer
4 settimane fa
Join OCHA as an Information Systems Officer - Platform Support Unit and contribute to the development and implementation of information systems that support the organization's mission.
Key Responsibilities:
- Manage projects involving feasibility studies, systems analysis, design, development, and implementation of new systems.
- Ensure that Platform Support Unit service support KPIs are constantly met.
- Manage Hybrid Cloud platform projects and operations following best practices.
- Develop detailed system and other functional specifications and user documentation for major systems.
- Provide specialized advice to users, analyzing users' requirements and translating these into new applications.
- Maintain, upgrade, or enhance existing user systems; troubleshoot and provide continuing user support.
- Develop and maintain computer programs that require integration of many interrelated systems and program elements.
- Organize and perform unit and integrated testing, designing and utilizing test bases.
- Develop training materials, operating and user manuals; train staff in assigned systems.
- Develop disaster recovery plans and ensure appropriate planning and training of those responsible.
- Research, analyze, and evaluate new technologies and make recommendations for their deployment.
- Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
- Prepare standard operations procedures (SOPs).
- Facilitate communications between Platform Support Unit (PSU) and its clients for good client relations.
- Handle all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.
- Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables, and reports using data visualization methods.
- Provide guidance to, and may supervise, new/junior staff, consultants, etc.
Requirements:
- Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, or related field.
- A minimum of five years of progressively responsible experience in planning, design, development, implementation, and maintenance of computer information systems or related area.
- Experience in managing complex projects related to hybrid cloud platforms is required.
- Experience in managing geographically distributed teams is desirable.
- Experience in data analytics or related area is desirable.
Language: English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both oral and written English is required.
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