Information Systems Officer

4 settimane fa


Brindisi, Puglia, Italia OCHA A tempo pieno
Job Title: Information Systems Officer - Platform Support Unit

Join OCHA as an Information Systems Officer - Platform Support Unit and contribute to the development and implementation of information systems that support the organization's mission.

Key Responsibilities:

  • Manage projects involving feasibility studies, systems analysis, design, development, and implementation of new systems.
  • Ensure that Platform Support Unit service support KPIs are constantly met.
  • Manage Hybrid Cloud platform projects and operations following best practices.
  • Develop detailed system and other functional specifications and user documentation for major systems.
  • Provide specialized advice to users, analyzing users' requirements and translating these into new applications.
  • Maintain, upgrade, or enhance existing user systems; troubleshoot and provide continuing user support.
  • Develop and maintain computer programs that require integration of many interrelated systems and program elements.
  • Organize and perform unit and integrated testing, designing and utilizing test bases.
  • Develop training materials, operating and user manuals; train staff in assigned systems.
  • Develop disaster recovery plans and ensure appropriate planning and training of those responsible.
  • Research, analyze, and evaluate new technologies and make recommendations for their deployment.
  • Participate in writing reports and papers on systems-related topics, system requirements, information strategy, etc.
  • Prepare standard operations procedures (SOPs).
  • Facilitate communications between Platform Support Unit (PSU) and its clients for good client relations.
  • Handle all aspects of contract administration including establishment of service level agreements with vendors and chargeback policy for users.
  • Collect and analyze data to identify trends or patterns and provide insights through graphs, charts, tables, and reports using data visualization methods.
  • Provide guidance to, and may supervise, new/junior staff, consultants, etc.

Requirements:

  • Advanced university degree (Master's degree or equivalent) in computer science, information systems, mathematics, statistics, or related field.
  • A minimum of five years of progressively responsible experience in planning, design, development, implementation, and maintenance of computer information systems or related area.
  • Experience in managing complex projects related to hybrid cloud platforms is required.
  • Experience in managing geographically distributed teams is desirable.
  • Experience in data analytics or related area is desirable.

Language: English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in both oral and written English is required.



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