Technical Operations Manager
6 giorni fa
As a Technical Operations Manager - Customer Experience at Teradata Group, you will play a critical role in delivering world-class support experiences to our customers and accelerating adoption of our products and services.
The ideal candidate will have 3+ years of experience working in a customer-focused environment, with a strong technical background and excellent communication skills. They will be able to prioritize and perform effectively in a highly dynamic work environment, with the ability to lead and facilitate meetings and workshops for non-technical audiences.
This is a remote position, and the successful candidate will be required to participate in a 7x24 on-call rotation to support our customers. The native Italian language skill is required, with fluent English language skills also necessary.
We are seeking a results-oriented strategic thinker who can transform strategy into results. The ideal candidate will have experience selling data and analytic solutions and collaborating across a matrixed environment.
The estimated salary for this role is around $80,000-$120,000 per year, depending on location and experience.
- Key Responsibilities:
- Create assessments of customer analytical environments based on business and technical needs and provide recommendations to drive improved platform utilization and service experience.
- Actively track, identify, and manage operational risk through proactive actions and insights.
- Maintain client-related knowledge and share as needed with internal teams.
- Ensure contractual deliverables are executed on time and meet customer requirements.
- Required Skills and Qualifications:
- 3+ years of experience working in a customer-focused environment.
- Experience delivering and/or supporting solutions and/or services for complex enterprises.
- Influential and collaborative in a cross-functional diverse workforce.
- Ability to prioritize and perform effectively in a highly dynamic work environment.
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