Technical Operations Manager

6 giorni fa


Italia Teradata Group A tempo pieno

As a Technical Operations Manager - Customer Experience at Teradata Group, you will play a critical role in delivering world-class support experiences to our customers and accelerating adoption of our products and services.

The ideal candidate will have 3+ years of experience working in a customer-focused environment, with a strong technical background and excellent communication skills. They will be able to prioritize and perform effectively in a highly dynamic work environment, with the ability to lead and facilitate meetings and workshops for non-technical audiences.

This is a remote position, and the successful candidate will be required to participate in a 7x24 on-call rotation to support our customers. The native Italian language skill is required, with fluent English language skills also necessary.

We are seeking a results-oriented strategic thinker who can transform strategy into results. The ideal candidate will have experience selling data and analytic solutions and collaborating across a matrixed environment.

The estimated salary for this role is around $80,000-$120,000 per year, depending on location and experience.

  • Key Responsibilities:
  • Create assessments of customer analytical environments based on business and technical needs and provide recommendations to drive improved platform utilization and service experience.
  • Actively track, identify, and manage operational risk through proactive actions and insights.
  • Maintain client-related knowledge and share as needed with internal teams.
  • Ensure contractual deliverables are executed on time and meet customer requirements.
  • Required Skills and Qualifications:
  • 3+ years of experience working in a customer-focused environment.
  • Experience delivering and/or supporting solutions and/or services for complex enterprises.
  • Influential and collaborative in a cross-functional diverse workforce.
  • Ability to prioritize and perform effectively in a highly dynamic work environment.

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