Lavori attuali relativi a Customer Experience Director, Europe - Cernusco sul Naviglio, Lombardia - Tn Italy

  • Customer Care Specialist

    4 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia ManpowerGroup A tempo pieno

    Job Title: Customer Care InboundWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Inbound representative. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Assist clients with...

  • Customer Service Representative

    3 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia MÜNZING CHEMIE GmbH A tempo pieno

    Customer Service RoleWe are seeking a skilled Customer Service Specialist to join our team at MÜNZING CHEMIE GmbH. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our B2B customers.Key ResponsibilitiesProvide timely and effective support to customers via various communication channelsCollaborate with...

  • Customer Service Representative

    3 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia MÜNZING CHEMIE GmbH A tempo pieno

    About the RoleWe are seeking a highly skilled and experienced Customer Service Specialist to join our team at MÜNZING CHEMIE GmbH. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our B2B customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely and effective support to...

  • Customer Service Representative

    2 mesi fa

    Cernusco sul Naviglio, Lombardia, Italia MÜNZING CHEMIE GmbH A tempo pieno

    About MÜNZING CHEMIE GmbHWe are a family-owned business with a rich history dating back to 1830. Our company is built on tradition and innovation, with a strong focus on sustainability and growth. We develop and produce high-quality additives for various industries, including paint and coatings, food, paper production, and construction.Job DescriptionWe are...

  • Customer Service Representative

    1 mese fa

    Cernusco sul Naviglio, Lombardia, Italia ManpowerGroup A tempo pieno

    Job Title: Customer Care Inbound CommercialeWe are seeking a motivated and results-oriented individual to fill the role of Customer Care Inbound Commerciale. As a key member of our team, you will be responsible for providing exceptional customer service and driving sales growth.Responsibilities:Manage inbound calls with professionalism and...

  • Assicurativo Customer Service Specialist

    3 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Gi Group S.P.A A tempo pieno

    Job Title: Addetto/E Customer Service Inbound-Settore AssicurativoAbout the Role:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in the Insurance Sector. As a key point of contact for our clients, you will provide exceptional support and guidance on our insurance products and services,...

  • Business Development Director

    4 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Dematic S.R.L. A tempo pieno

    {"title": "Business Development Manager", "description": "Key ResponsibilitiesAs a Business Development Manager at Dematic, you will be a key driver of growth, collaborating with regional sales, marketing, and global teams to identify target markets and boost sales across the EMEA region.You will lead strategic lead-generation campaigns, manage customer...

  • Customer Software Support Specialist

    4 giorni fa

    Cernusco sul Naviglio, Lombardia, Italia KION Group A tempo pieno

    About the Role:We are seeking a highly skilled Customer Software Support Engineer to join our team in Cernusco sul Naviglio, Italy. As a key member of our Software Customer Service (CS) team, you will play a vital role in providing exceptional remote support to our customers via phone and remote desktop connections. This role requires strong technical...

  • Marketing Director Italy

    4 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Norsk Hydro A tempo pieno

    About the JobWe are seeking a highly skilled Marketing Manager to join our team in Italy. As a Marketing Manager, you will be responsible for developing and implementing marketing strategies to drive business growth and achieve our company's goals.Key ResponsibilitiesDevelop and implement marketing strategies to reach and connect with professional and...

  • Customer Software Support Specialist

    4 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia KION Group A tempo pieno

    Software Support Engineer Job DescriptionWe are seeking a skilled Software Support Engineer to join our Software Customer Service team in Cernusco sul Naviglio, Italy. As a key member of our team, you will provide exceptional remote support to our customers, utilizing your technical expertise to resolve complex software issues.Key Responsibilities:Act as 2nd...

  • Customer Service Representative

    2 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Münzing Chemie Gmbh A tempo pieno

    About UsMÜNZING CHEMIE GmbH is a family-owned business with a rich history dating back to 1830. We are committed to innovation, sustainability, and growth, and our mission is to create additive value for our customers.Job DescriptionWe are seeking a dedicated Customer Service Specialist to join our team at the Cernusco sul Naviglio location. As the first...

  • Customer Software Support Specialist

    3 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia KION Group A tempo pieno

    We are seeking a skilled Customer Software Support Engineer to join our Software Customer Service (CS) team in Cernusco sul Naviglio, Italy.As a vital link between our customers and technical experts, you will provide exceptional remote support via phone and remote desktop connections, engaging in on-site assignments up to 25-30% of the time to ensure our...

  • Customer Care Specialist

    2 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Rentokil Pest Control South Africa A tempo pieno

    Job DescriptionRole: Front Office SpecialistAbout Us: Rentokil Initial è il maggior fornitore al mondo di servizi per le aziende. Con oltre 90 anni di esperienza nel settore Pest Control e Hygiene Services, contiamo più di dipendenti e un fatturato annuo di £ 3.5 miliardi.Job Responsibilities:Gestire le richieste dei Clienti, pervenute telefonicamente,...

  • Customer Support Specialist

    2 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Dxc Technology Inc. A tempo pieno

    About the Role:Dxc Technology Inc. is seeking a skilled Customer Support Specialist to join our team. As a key member of our Customer Application Support group, you will be responsible for providing top-notch assistance to clients on our applications.Key Responsibilities:Provide application support and assistance to clients in the funds and asset management...

  • Customer Software Support Specialist

    4 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Kion Group A tempo pieno

    Software Support Engineer Job DescriptionWe are seeking a skilled Software Support Engineer to join our team in Cernusco sul Naviglio, Italy. As a key member of our Software Customer Service (CS) team, you will be responsible for providing exceptional remote support to our customers via phone and remote desktop connections.Key Responsibilities:Act as 2nd...

  • Junior Demand Planner

    1 mese fa

    Trezzano sul Naviglio, Lombardia, Italia SOMFY Group A tempo pieno

    Job Title: Junior Demand Planner - Southern EuropeWe are seeking a highly skilled Junior Demand Planner to join our dynamic team at SOMFY Group. As a key member of our Southern Europe team, you will be responsible for supporting demand planning activities across the region.Key Responsibilities:Demand Forecasting: Collaborate with sales, marketing, and...

  • Junior Demand Planner

    3 settimane fa

    Trezzano sul Naviglio, Lombardia, Italia SOMFY Group A tempo pieno

    Job Title: Junior Demand PlannerWe are seeking a highly skilled Junior Demand Planner to join our dynamic team at SOMFY Group. As a key member of our Southern Europe team, you will play a crucial role in supporting demand planning activities across the region.Key Responsibilities:Demand Forecasting: Collaborate with sales, marketing, and operations teams to...

  • Freight Solutions Expert

    1 settimana fa

    Cernusco sul Naviglio, Lombardia, Italia Samskip Multimodal B.V A tempo pieno

    About the RoleWe are seeking an experienced Freight Solutions Specialist to join our team at Samskip Multimodal Freight Solutions. The successful candidate will play a key role in developing our Italian and pan-European network to support our European customers.ResponsibilitiesBuild a reliable alternative door-to-door solution, focusing on reliability,...

  • Key Account Manager

    3 giorni fa

    Trezzano sul Naviglio, Lombardia, Italia ALPS ELECTRIC EUROPE GmbH A tempo pieno

    Project Leadership in Automotive SalesWe are seeking a highly skilled Sales Project Manager to lead our team in the automotive sector. This role requires a strong understanding of project management principles, as well as excellent communication and negotiation skills.Key Responsibilities:Manage projects from quotation to end-of-life, including negotiation,...

  • Electrical Systems Commissioning Specialist

    2 settimane fa

    Cernusco sul Naviglio, Lombardia, Italia Https:Www.Energyjobline.ComSitemap A tempo pieno

    At Dematic, a leading supplier of integrated automated technology, software, and services, we're seeking a skilled Controls Commissioning Engineer to join our EMEA Engineering team on a permanent basis.As a key member of our team, you'll play a vital role in performing Electrical and PLC software commissioning activities on-site, ensuring that our automated...

Customer Experience Director, Europe

2 mesi fa

Cernusco sul Naviglio, Lombardia, Italia Tn Italy A tempo pieno
Job Description

The Customer Experience Director will be the senior CX leader for the European region, responsible for setting and leading the implementation of the CX strategy across the region, with a focus on improving customer satisfaction, retention, and commercial performance.

Key Responsibilities:

  • Own the blueprint for the customer experience across 19 European markets
  • Deliver the vision through annual action plans set in partnership with countries and suppliers
  • Play a key leadership role in implementing consistency and best practice across the region
  • Measure and report on CX KPIs, including NPS and C-SAT programmes
  • Ensure Programme deliverables and approaches are aligned with the CX Blueprint and three-year CX Strategy
  • Support the Programme to define solutions that take account of the Blueprint and current challenges
  • Be the Voice of the Customer in the business, raising awareness and securing buy-in at all levels
  • Update and re-baseline the Blueprint as necessary
  • Work with markets and regional partners to set and coordinate the delivery of annual business plans
  • Build a thriving cohort of CX leaders across markets
  • Set relevant targets and measure progress across the region
  • Work with suppliers to improve data and insight capability
  • Take a strategic view and use data to identify long-term and cross-cutting issues and opportunities

Requirements:

  • Experienced CX / customer service leader at a senior level
  • Implemented numerous transformations in CX, with tangible benefits
  • Good understanding of key transformation and change management approaches
  • Proven experience of setting multi-year business strategies
  • Good understanding of common CX data sources and KPIs
  • A relationship builder, able to build alliances across geographical and functional boundaries