Housekeeping Manager

1 mese fa

Roma, Lazio, Italia Accor A tempo pieno

About Orient Express

Orient Express is a legendary brand, steeped in history and loved by past, present, and future generations. Representing the pinnacle of ultra-luxury hospitality within Accor Group, this brand is currently going through exciting phases of rebirth and expansion.

About Arsenale

Arserale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy.

Orient Express La Minerva, Rome

Considered as the beloved capital of the Orient Express legend, Rome will be home to the first Orient Express hotel, Minerva, in 2024. Orient Express, in partnership with the Italian luxury hotel group Arsenale S.p.A, has entrusted the interior architecture and artistic direction of the hotel Hugo Toro.

Job Description

The Housekeeping Manager for Luxury Hotel La Minerva in Rome plays a pivotal role in maintaining the impeccable standards of cleanliness and orderliness expected in high-end hospitality establishments. This position involves overseeing all aspects of housekeeping operations to ensure the comfort, satisfaction, and safety of guests while adhering to the hotel's standards of excellence.

Key Responsibilities

  • Recruit, train, and supervise a team of housekeeping staff, ensuring they understand and embody the hotel's service standards.
  • Delegate tasks effectively, maintain schedules, and conduct regular performance evaluations to foster a motivated and efficient workforce.
  • Develop and implement cleaning procedures, protocols, and standards to maintain the highest levels of cleanliness and hygiene throughout the hotel.
  • Ensure compliance with health and safety regulations, including the proper handling and disposal of cleaning chemicals and waste.
  • Monitor inventory levels of cleaning supplies and equipment and coordinate timely replenishment orders to sustain uninterrupted operations.
  • Conduct regular inspections of guest rooms, public areas, and back-of-house spaces to ensure adherence to cleanliness and presentation standards.
  • Address any deficiencies promptly, implement corrective actions, and follow up to ensure issues are resolved to the satisfaction of guests and management.
  • Foster a guest-centric culture within the housekeeping department, prioritizing the needs and preferences of guests to enhance their overall experience.
  • Respond promptly and courteously to guest requests, concerns, and feedback, striving to exceed expectations and resolve issues with professionalism and discretion.
  • Liaise effectively with other departments, including front office, maintenance, and food and beverage, to coordinate housekeeping activities and address cross-functional needs.
  • Maintain open lines of communication with hotel management and participate in regular meetings to provide updates, discuss challenges, and propose solutions for continuous improvement.
  • Provide ongoing training and development opportunities for housekeeping staff, including skills enhancement, customer service training, and career advancement initiatives.
  • Foster a culture of teamwork, respect, and excellence, recognizing and rewarding outstanding performance and promoting a positive work environment.

Qualifications and Skills

  • Proven experience in housekeeping management within the luxury hotel industry, with a thorough understanding of industry standards, best practices, and trends.
  • Strong leadership and interpersonal skills, with the ability to inspire and motivate a diverse team to achieve exceptional results.
  • Excellent attention to detail, organizational skills, and the ability to multitask in a fast-paced environment.
  • Proficiency in Microsoft Office applications and familiarity with housekeeping management software systems.
  • Exceptional communication skills, both verbal and written, with fluency in Italian and English, additional languages preferred.
  • Flexibility to work evenings, weekends, and holidays as needed to meet operational demands.
  • Bachelor's degree in Hospitality Management, Hotel Administration, or a related field preferred.
  • Certification in Housekeeping Management or related disciplines is advantageous.

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