Microsoft DC Operations Manager

4 settimane fa

Milano, Lombardia, Italia Microsoft A tempo pieno

Job Overview

As a key member of Microsoft's Cloud Operations & Innovation team, you will play a critical role in delivering the core infrastructure and foundational technologies for Microsoft's online services. This includes Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

As a Cloud Infrastructure Technician Lead, you will be responsible for leading a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will also support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).

This is an exciting opportunity to model leadership principles, provide training to technicians, and accelerate your career growth in the process. You will be working in a fast-paced, dynamic environment that is focused on delivering world-class cloud services to over 1 billion customers and 20 million businesses in over 90 countries worldwide.

Responsibilities

Delivering success through empowerment and accountability by modeling, coaching, and caring while promoting a positive and effective team culture.

Accountable for overall data center service compliance and quality.

Provide guidance on and holds team accountable for compliance with Data Center Services (DCS) business unit and service-level policies, procedures, deadlines, and service-change policies.

Ensure technicians are trained on procedures for installation, deployment, replacement, and post-execution quality check processes.

Verify post-execution quality checks have been performed appropriately by technicians and takes corrective action as needed.

Requirements

High school diploma, GED, or equivalent and basic knowledge of computer hardware and components significant experience supporting IT equipment or related technology or related experience working with technical teams.

As a Senior candidate, significant experience directing, supervising, or managing others, is required.

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role.

Preferred Qualifications

Associate degree in Computer Science or related field and/or equivalent work experience.

Significant years experience supporting IT equipment or related technology.

Significant years experience working in a production, mission-critical 24x7x365 data center environment.

Applicable certifications: Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), Microsoft Certified Professional (MCP), Six Sigma Green Belt.

Significant years experience leading diverse, technical, or IT workforce of up to ten employees.

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