Broker Relationship Manager

2 settimane fa

Milano, Lombardia, Italia AXA A tempo pieno
About the Role

We are seeking a highly motivated and proactive professional to contribute to our market strategy approach, developing and executing the go-to-market proposition of AXA XL in Italy together with the Distribution team.

Key Responsibilities
  • Customer Management:
    • Independently manage accounts by coordinating all services, maintaining and enhancing the company's relationships with existing and new clients by executing proactive and ongoing contact initiatives.
    • Use industry and customer data analysis to address clients' needs and identify cross-selling opportunities.
    • Expand existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverage.
    • Increase the profitability of existing product lines by encouraging clients to use added-value services.
    • Look for client solutions on a Group perspective.
    • Maintain timeliness and completeness when interacting with clients and company colleagues.
  • Knowledge Management:
    • Proactively maintain partnership with the underwriting department by keeping them informed of pertinent information regarding accounts.
    • Liaise with colleagues, researching and maintaining industry knowledge of developing trends regarding underwriting, appetite and pricing changes.
    Requirements
    • Knowledge of the insurance industry or proven experience in the insurance sector.
    • Proficiency in Italian and English.
    • Data-driven approach to the market: leveraging technology and data to understand and anticipate customer needs and behaviors.
    • Systematic approach to the Business and Analytical skills in building and executing ad-hoc business plans to deliver Market strategy projects.
    • Place the customer at the center of all decisions and actions. Listen and understand customer's needs and requirements; Use empathic listening and formulate customized advice and solutions. Act as a brand ambassador.
    • Effective communication and relations skills to interact with C-Level internal and external professionals.
    • Adapt continuously and flexibly to new circumstances, accept and support changes. Operate beyond rule-based procedures and think out of the box.
    • Demonstrate appetite for the unknown and ability to learn quickly; learn from failures and keep a self-learning attitude during his/her working life.
    • Work in a team with members from different expertise, places and cultures to achieve collective goals.

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