Business Transformation Specialist

10 ore fa


Roma, Lazio, Italia eTeam, Inc. A tempo pieno
About the Role

eTeam, Inc. is seeking an experienced Business Transformation Specialist to join our team in Italy.

Job Description

This role involves working as a liaison among stakeholders and SMEs to elicit, analyze, communicate, and validate requirements for changes to business processes, policies, and information systems.

The successful candidate will summarize large amounts of information to understand and document business problems and opportunities in the context of the requirements, and recommend solutions that enable the organisation to achieve its goals.

Key Responsibilities
  • Understand the factors and requirements that drive the business' goals, objectives, and work practices.
  • Conduct detailed analysis across the business areas.
  • Facilitate workshops to gather input from stakeholders.
  • Work with stakeholders to identify business opportunities and/or issues and ensure understanding and support for proposed solutions.
  • Document and present data/process flows/diagrams, analyses, and suggest improvements.
  • Document business requirements, prepare feasibility studies, and facilitate business process re-engineering and solution design.
  • Propose appropriate solutions to meet business goals, understanding the wider implications.
  • Identify options and assist more senior colleagues in determining the appropriate solution.
  • Clearly define measurable success criteria and articulate project benefits and costs using financial models to define current costs and produce the financial savings for the business case and project costs to achieve the savings.
Requirements
  • Significant experience of successful Lean/Operational Excellence project delivery.
  • Experience of facilitating workshops and conducting interviews with stakeholders at all levels.
  • Strong interpersonal and communication skills.
  • Cultural awareness and ability to adapt style and approach to the country they are working in.
  • Numerate and IT literate, with proficiency in Microsoft Office tools (specifically PowerPoint and Excel).
  • Experience of Process modelling tools (e.g. Visio) and any resource or financial planning tools.
Desirable Qualifications
  • Non-life Insurance experience - particularly in Broking Processes.
  • Operations management experience.
  • Experience in BPO or off-shoring.
Salary

We offer a competitive salary of approximately €60,000 per annum, depending on experience.



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