SAINT LAURENT Senior Client Advisor

2 settimane fa

Milano, Lombardia, Italia SL Luxury Retail S.r.l. A tempo pieno

Job Summary

We are seeking a highly skilled Senior Client Advisor to join our team at SL Luxury Retail S.r.l. As a Senior Client Advisor, you will be responsible for providing exceptional client service and contributing to the achievement of store sales and key indicators.

Key Responsibilities

  • Provide outstanding client service and after-sale support to all visitors and clients
  • Show passion in connecting and reconnecting with clients, identifying their needs, and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
  • Create personalized, versatile, and timeless silhouettes for clients, demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with clients and create a unique connection with them
  • Communicate in a professional and authentic way with clients and colleagues
  • Effectively use available tools to optimize business opportunities
  • Proactively support the front and back-of-house teams, their achievements, and ultimately the overall team spirit

Requirements

  • A preferred professional experience in providing high-quality service focused on client expectations, i.e., in fashion & accessory retail, customer service, or luxury hospitality
  • Personal taste and passion for the fashion culture, like to create personalized looks
  • Natural business mindset and entrepreneurial spirit
  • Open-minded and looking for a company valuing audacity and authenticity
  • Strong team spirit to achieve common goals
  • At ease with using tools and applications, learns fast with new technologies
  • Motivation to work in a fast-paced environment, able to multitask & prioritize
  • Proactive, enthusiastic, & with a problem-solving attitude
  • Excellent written, oral & listening skills, in English and local language
  • Embrace change and see it as an opportunity to grow and develop

About Us

SL Luxury Retail S.r.l. is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs, and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively, and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.

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