Medical Information and Adverse Event Specialist with German and English Expertise
4 settimane fa
IQVIA Safety Operations plays a vital role in designing, building, and executing end-to-end safety solutions for major pharmaceutical companies worldwide. Our international team, based across the globe, includes safety hubs in Ireland, Poland, Austria, Portugal, Slovakia, Spain, India, and the USA. With a nurturing management team, collaborative colleagues, and a clear career ladder, we offer plenty of opportunities for growth and development.
This Medical Information and Adverse Event Specialist position is a 12-month fixed-term contract, replacing an employee on maternity leave. As a key member of our team, you will be at the forefront of Patient Safety, working closely with Health Care Professionals and patients to optimize the safety profiles of products across various therapeutic areas.
Responsibilities:
- Provide phone support to healthcare professionals and consumers regarding adverse events, product quality complaints, medical inquiries, and product support.
- Process lifecycle safety operational data, perform data entry, coding medical terminology, and generating queries to drive case closure and coordinate translations.
- Receive and document incoming telephone calls and emails from investigative sites or other sources reporting safety data.
- Build a positive, collaborative team environment with Lifecycle safety team members, lead by example, and provide training and mentoring for less experienced team members.
- Provide regular feedback to operations team managers and Customer Delivery managers on project metrics and challenges.
- Liaise with Project Managers by proactively identifying issues and proposing solutions, providing technical support, reports, and metrics.
- Participate in training across Lifecycle safety process service offerings and work in working groups to implement new initiatives and identify process efficiencies.
Minimum Required Education and Experience:
- Bachelor's Degree in a Life Science is required.
- Excellent written and verbal skills in English (min. C1) and native German language.
- Experience in Lifecycle safety is an asset.
- Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Ability to work effectively on multiple projects simultaneously, organize own workload, and effectively manage competing priorities.
- Excellent organizational skills and time management skills.
IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more about our mission and values.
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