Software System Engineer

7 ore fa

Milano, Lombardia, Italia APPLIED MATERIALS A tempo pieno
Job Title: Software System Engineer

Applied Materials is seeking a highly skilled Software System Engineer to join our team in Agrate Brianza, Italy. As a key member of our software development team, you will be responsible for troubleshooting and resolving system software issues, analyzing reported problems, and developing troubleshooting plans to discover root causes.

Key Responsibilities:

  • System Software Troubleshooting & Issue Resolution
  • Analyze reported problems and find issues through log file review
  • Develop and provide troubleshooting plans to discover root cause
  • Deliver rapid resolution on systemic issues and validate solutions on equipment
  • Report found software bugs which cause issues and can lead to customer dissatisfaction
  • Interact with software development group, provide all necessary information leading to a developed software fix
  • Software Installation & Imaging
  • Install and configure custom software applications on equipment system controllers
  • Apply base images to system controllers using applications such as Microsoft DISM
  • Develop and train team members on software installation procedures
  • Software Test & Validation
  • Build test plans for implementation of new software releases on production equipment
  • Document and perform first of kind installs using simulation for high volume manufacturing equipment
  • Perform and validate customer scenario testing in simulation environment
  • Software Support
  • Provide remote and on-site support in the customer's semiconductor fabrication sites
  • Listen to the customer and local team needs in term of software requirements. Interact with software development group for implementation
  • Support software activities on tools such as script implementations, anti-virus update, backups, database activities, etc.
  • Support equipment connections to customer network and interaction with automation system
  • Support factory automation scenario testing and integration with customer
  • Participate in product design, testing and documentation reviews as appropriate. Participate in user conferences and customer meetings as software representative.

Computer Skills:

  • Expertise on Windows environments (administrative activities, abnormal Windows behavior troubleshooting, etc.)
  • Expertise on Networking (network configuration, troubleshooting, etc.)
  • Ability to write scripts for repeated tasks on system such as backups, deployment of software
  • Knowledge of SECS/GEMS Semi standards, virtualization using VMWare, and applying base images using Norton Ghost or Microsoft DISM is preferred

Business Expertise

· Understands key business drivers; uses this understanding to accomplish own work in autonomy

Problem Solving

· Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents

Impact

· Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

· Explains complex information to others in straightforward situations· Customer Management capabilitiesEducation: Minimum required High School Diploma with experience.Preferably Bachelor or Master's degree (Computer Engineering, Electronic Engineering, Automation Engineering)QualificationsEducation:High School Diploma/GED (Required)Skills Certifications:Languages:English (Required)Years of Experience:2 - 4 YearsWork Experience:Additional InformationShift:Non Exempt (Italy)Travel:Yes, 75% of the TimeRelocation Eligible:NoReferral Payment Plan:None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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