Vice President of IT Operations

1 mese fa


Montà, Italia Skf Group A tempo pieno
Job Title: Vice President / Head of IT Operations

SKF is a leading global supplier of bearings and related services and solutions for rotating equipment. We are seeking a highly motivated and experienced professional to join our team as Vice President / Head of IT Operations.

Job Summary:

The Vice President / Head of IT Operations will be responsible for overseeing the IT operations of the organization, ensuring the design, delivery, and maintenance of high-quality IT services and support to our internal and external stakeholders. This includes managing networks, servers, storage systems, and other critical hardware and software components.

Key Responsibilities:
  • Oversee the IT Operations team, focusing on service management, network administration, hosting, service desk functions, and the implementation of cloud strategies.
  • Develop and implement IT service management strategies, policies, and procedures to enhance service delivery and operational efficiency.
  • Oversee network management initiatives, ensuring the reliability, security, and performance of the organization's IT & OT infrastructure.
  • Manage hosting solutions and suppliers, including on-premises and cloud-based environments, to ensure optimal performance and availability of applications and services.
  • Oversee the service desk operations, ensuring timely and effective resolution of incidents and requests while maintaining high levels of customer satisfaction.
  • Partner and collaborate with the Cyber Security team to prepare for and respond to potential security incidents.
  • Collaborate with cross-functional teams to identify opportunities for process improvements and implement best practices in IT service management.
  • Establish and monitor key performance indicators (KPIs) to measure the effectiveness of IT operations and service delivery.
  • Stay current with industry trends and emerging technologies to provide innovation and continuous improvement within the IT operations function.
  • Establish a culture of collaboration, accountability, and professional development within the IT Operations team.
Requirements:
  • Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred.
  • 10+ years of experience in IT operations, with a focus on service management and service desk leadership.
  • Record of competently steering sizeable IT operations with a commitment to high-quality IT service outcomes.
  • Good knowledge of ITIL framework and best practices in IT service management.
  • High leadership, communication, and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
  • Experience with IT service management tools and technologies.
  • High analytical and problem-solving skills, with a data-driven approach to decision-making.
  • Ability to thrive in a fast-paced, diverse environment and coordinate multiple priorities effectively.
About SKF:

SKF has been around for more than a century and today we are one of the world's largest global suppliers of bearings and supporting solutions for rotating equipment. With more than 40,000 employees in around 130 countries, we are truly global. Our products are found everywhere in society. In fact, wherever there is movement, SKF's solutions might be at work. This means that we are an important part of the everyday lives of people and companies around the world.

We are committed to creating a diverse environment, and we firmly believe that a diverse workforce is essential for our continued success. Therefore, we only focus on your experience, skills, and potential. Come as you are – just be yourself.


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