Aftersales Operations Director

7 giorni fa


Cinisello Balsamo, Lombardia, Italia QJMOTOR Italy A tempo pieno

We are looking for a highly skilled Aftersales Operations Director to lead our efforts in optimizing our dealership network and ensuring exceptional customer satisfaction in Italy. This strategic role demands:

Key Responsibilities:

  1. Dealer Performance Analysis: Evaluate and improve sales objectives, service quality, and customer satisfaction metrics.
  2. Process Optimization: Identify areas for improvement and implement changes to enhance operational efficiency and quality of service.
  3. Staff Development: Design and deliver comprehensive training programs for dealers' technical and administrative teams.
  4. KPI Monitoring: Track key performance indicators and provide actionable insights to drive business results.
  5. Interdepartmental Collaboration: Facilitate seamless communication and cooperation between the dealer network and our organization.

Successful candidates will possess:

  • Proven track record in similar roles within the automotive sector.
  • Demonstrated expertise in motorcycle industry-specific knowledge and after-sales processes.
  • Exceptional analytical, communication, and relationship management skills.
  • Ability to work effectively in a fast-paced environment.
  • Proficiency in tools like Excel or specific management software.


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