Aftersales Operations Director
7 giorni fa
We are looking for a highly skilled Aftersales Operations Director to lead our efforts in optimizing our dealership network and ensuring exceptional customer satisfaction in Italy. This strategic role demands:
Key Responsibilities:
- Dealer Performance Analysis: Evaluate and improve sales objectives, service quality, and customer satisfaction metrics.
- Process Optimization: Identify areas for improvement and implement changes to enhance operational efficiency and quality of service.
- Staff Development: Design and deliver comprehensive training programs for dealers' technical and administrative teams.
- KPI Monitoring: Track key performance indicators and provide actionable insights to drive business results.
- Interdepartmental Collaboration: Facilitate seamless communication and cooperation between the dealer network and our organization.
Successful candidates will possess:
- Proven track record in similar roles within the automotive sector.
- Demonstrated expertise in motorcycle industry-specific knowledge and after-sales processes.
- Exceptional analytical, communication, and relationship management skills.
- Ability to work effectively in a fast-paced environment.
- Proficiency in tools like Excel or specific management software.
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Aftersales Operations Expert
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