Customer Service Representative

2 settimane fa


Catania, Sicilia, Italia CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato A tempo pieno
Customer Care Specialist

We are seeking a skilled Customer Care Specialist to join our team at CPL TAYLOR by Synergos srl - Ricerca e Selezione Personale Qualificato. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients via email, phone, or ticketing systems.

Key Responsibilities:

  • Handle and analyze customer support requests in a timely and efficient manner
  • Provide immediate solutions for common issues and document cases
  • Delegate complex problems to relevant teams and keep customers updated with clear and friendly communication
  • Manage internal processes and improvements to enhance customer satisfaction
  • Support onboarding new team members and contribute to achieving performance goals

About the Role:

This is an exciting opportunity to join a dynamic team and make a real impact on our customers' experience. As a Customer Care Specialist, you will have the chance to work with a variety of clients and develop your skills in customer service, problem-solving, and communication.

Requirements:

  • Strong customer service skills and ability to work in a fast-paced environment
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Proficiency in using ticketing systems and other customer support tools

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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