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Digital IT Support Expert for Maritime Operations

1 settimana fa

Roma, Lazio, Italia TN Italy A tempo pieno

**About the Role**

We are looking for a Digital IT Support Expert for Maritime Operations to join our team in Naples, Italy. In this role, you will be responsible for providing expert-level support for our maritime IT operations, including incident management, problem management, and monitoring critical services.

Main Responsibilities:

  • Lead incident and problems management efforts, resolving IT problems promptly.
  • Act as the focal point for all communication related to incidents, both internally and externally.
  • Monitor critical services to ensure their uninterrupted operation.
  • Provide regular reports on IT operations and incidents to the various IT units.

Requirements:

  • Bachelor's degree or diploma in computer science, computer engineering, or a related field.
  • 3-5 years of experience in service IT infrastructure and service management with a specific mention of expertise in cruising.
  • Thorough knowledge of networking principles, operating systems, virtualization, and cloud services.
  • Proven experience in Incident Management, ITIL or other relevant frameworks.

Why Join Us?

  • Opportunity to work in a dynamic and global context.
  • Freedom to shape and define the future of digital in our organization.
  • International, fast-paced, highly collaborative, and meritocratic environment.
  • The option of smart working to ensure the best work-life balance possible.