Global Service Engineering Professional

4 giorni fa


Italia Baxter Healthcare A tempo pieno

Job Summary: As a Global Service Engineer for Acute Platform at Baxter Healthcare, you will provide technical support and training to service and sales organizations worldwide. Your responsibilities will include supporting regional master trainers, product specialists, and ensuring effective communication between regional service/sales organizations and Baxter System Support Management/R&D.

About the Role: This global function requires supporting service representatives within product development/change teams, ensuring alignment of product features and characteristics with service needs. You will also develop and coordinate technical training material to support servicing Baxter products under the supervision of the Global Service Engineering Manager. Additionally, this role involves international travel (approximately 10-15%) for hands-on training and problem-solving on-site.

Key Responsibilities:

  • Acts as an internal support function for R&D, Quality, and forwarding relevant Service issues
  • Drives conference calls and/or meetings with Regional Service, Sales & Marketing Organizations for product feedback and recurrent topics
  • Provides technical support and troubleshooting directly in the field when necessary
  • Updates and provides trainings and updates to Local/Regional Master Trainers about new or modified products
  • Manages Technical Service Bulletins to provide communication and support the planning and deployment of modifications to the field
  • Collaborates in writing manuals, defining installation and maintenance procedures, and providing information on spare parts

Requirements: We are seeking a Degree in engineering (mechanical, electrical, software, systems, or manufacturing/process engineering) with knowledge of medical technology, regulatory requirements, products, and components. A teamworking attitude, problem-solving skills, and proficiency in English are essential. Experience with Lean Six Sigma tools is a plus.

Estimated Salary Range: $80,000-$120,000 per year, depending on location and experience.



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